About Alex_S

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

Caitlin_M · ‎11-12-2022

Hi @Gunny304. I'd like to understand more about what you are looking to accomplish. Were you needing assistance with creating a campaign? The best place to start for support would be our Knowledge Base. We have articles covering all aspects of your account, whether that's sending an email, uploading contacts or growing your list. Our support agents would be happy to help you on our Get Help board. If you wish to speak with a live agent, click here for their phone numbers and hours of operation.

Frankie_P · ‎06-28-2019

Hi @KenCountess Thank you for bringing this to our attention! We were receiving reports of other user's having this same experience and have looked into this further. Because of this we temporarily deactivated Contact Segments to prevent more more customers from experiencing delays. The good news is this experience has since been resolved. Are you still seeing delays?

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