About William_A

William_A · ‎11-03-2021

Hello @DennisG015 , Opens are tracked based on an invisible 1x1 pixel image included automatically in all emails sent through us. Unless the preview is allowed to show images, the "open" won't be tracked. If the preview does allow images to show, then the open will likely be tracked. I'd recommend going through this article on how opens are tracked for more info.

William_A · ‎11-03-2021

Hello @NPMA_Natl_Office , The HTML of the current builder isn't available for editing or downloading. If you need to provide your email to non-contacts, you can send them the email's permanent URL (generated after sending) or a PDF / image version of the email. If you'd like access to and full control of the HTML of an email, you're welcome to build your own using the custom code editor.

William_A · ‎11-03-2021

Yes that page is up-to-date, your account however doesn't appear to be. It might be a relic of your partner setup, or something else. Regardless, please call our Billing team so they can get you switched to the updated My Account page setup. In the meantime, you can navigate to the My Settings option when selecting your name in the top-right corner. Then select the Verify Address subtab at the top of that page. As long as the address you're attempting to remove isn't currently being used as an account email, billing email, or the main From email, it can be deleted.

William_A · ‎11-03-2021

Hello @theharbor.life , While there isn't a way to automatically open registration for the current event system, you can turn off registration until you're ready for it to be available. Once you make the event live, you'll receive a shareable URL (located under the name at the top of the dashboard), and be able to copy that to paste wherever you want. Then, in the top-right corner, you can click the switch under REGISTRATION to Close it. Whenever someone tries to navigate to the link, they'll get a generic message letting them know registration is currently closed. Then, when you're ready for it to be accessible, simply switch REGISTRATION back to Open. Registration will close again automatically either on the date of the event's start, or at a specified earlier date if selected in the Event's Basics. You can also manually turn off and on registration at any time trough the dashboard as described above. Once the event has started, it will be considered closed / finished, and registration cannot be re-opened. For more info on event functionalities: Event Basics Event Registration Setup Event Dashboard

William_A · ‎11-02-2021

Hello @AshleyD712 , At this time such functionality isn't available in the WordPress plugin, as it's meant to function like any other standard sign up form available through us. You may be able to create your own form through coding in your WP site, and connect it to our API with assistance from our Web Services team, but beyond that there isn't anything available through us that would provide a dropdown element for a signup form.

William_A · ‎11-01-2021

At this time, there isn't an option for just generic text boxes in sign up forms. Sign up forms are meant to collect specific sets of info for the purposes of mailing - e.g. names, addresses, dates, single-worded responses, etc. If you're wanting more advanced sign up form options, we'd advise creating your own form on your site, and connecting that to our API. Our Web Services team is available through their site and Community Dashboard for assistance with API connections.

William_A · ‎11-01-2021

Hello @BOBZ372 , At this time the text box area on lead generation landing pages are meant to be single-paragraph quick blurbs of info for the sign up form and thank you pages. There isn't a way to add coding, line spacing, or white spacing between paragraphs.

William_A · ‎11-01-2021

Hello @BOBZ372 , Text added to the LP's thank you page isn't clickable. If you want a clickable link, you need to include it as the button when building the landing page. See the "Add content to your Thank You page" section of our article on creating sign up landing pages for full instructions.

William_A · ‎11-01-2021

Hello @BOBZ372 , In order for it to be a unique URL, capital letters are required. You'll need to speak with the devs of your DNS forwarder to see what they'd recommend for making the link work. You / they may need to use a url shortener for the LP's URL or something else if they absolutely require only lowercase letters.

William_A · ‎10-28-2021

Hello @LloydW6 , I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎10-26-2021

Hello @KarenA723 , This is a standard of the authentication being added when sent through our servers, as a means of increasing deliverability. The visibility of this authentication element will vary significantly between email programs and those programs settings - either on a personal, network, or default level. In some email programs, the ccsend element will be completely missing in the main header unless explicitly clicked on for full details, and in others it will be prominently displayed as a rewrite of the sending address. Email authentication, particularly self-authentication with your own domain, is the best way to avoid the ccsend from being visible in the headers. If you need specialized assistance regarding email authentication and deliverability, we'd advise reaching out to the Deliverability team.

William_A · ‎10-25-2021

Again, the Tier 2 team confirms that the scripting works. However, Wordpress.org can have issues with Javascript, and this is something I'll be alerting our Knowledge Base team to so they can make sure our articles are updated accordingly. Tier 2 is referencing this article on WP, regarding adding javascript to the site to (potentially) allow the archive to work. Beyond that, there's no other insight we're able to provide in regards to making the archive widget work on your client's site. If your client ends up needing a workaround for making their emails accessible on their website, they can grab emails' individual share URLs, and add those to their website (or have you do it) as desired.

William_A · ‎10-25-2021

Our higher level technical team is having no issues pulling up your archive, and Wordpress.org should allow for outside scripting. However, there are a number of elements in a .org site that can result in 3rd party apps and scripting to be interfered with or outright blocked. Ultimately, they're suggesting reaching out to Wordpress.org's support for further troubleshooting as there's nothing wrong with the code, nor anything occurring on our end that'd be preventing the archive from displaying or loading.

William_A · ‎10-25-2021

Hello @JohnB738 , You can either use the legacy landing page sign up form, or rely on your contacts using the Update Profile form in your footer to have them update their list memberships. To find the legacy landing page sign up form, edit it, and grab its share URL, navigate to the Sign up forms tab in your top navigation bar. Then select Basic Landing Pages. It will be the default Sign up form option on that page. Any lists you have checkmarked will be available options for contacts to select which lists they want to be a part of. Any lists you don't checkmark won't be visible, and thus contacts won't be able to choose whether or not to be on those lists. Any lists your contacts need to be on, by default of being subscribed to you, shouldn't be checkmarked. The Update Profile form is an available footer option that contacts can utilize instead of wholly unsubscribing from you. If you have it enabled in your account settings, the UP link will be visible and accessible by your contacts. Similar to the legacy LP, any list options you want visible and selectable by your contacts needs to be checkmarked. These list selections will also be available if a contact clicks the unsubscribe link, as an alternative to confirming their unsubscription, in case they only wanted to be removed from a particular list.

William_A · ‎10-22-2021

Hello @BarryT77 , Are you using a website builder that allows for outside scripting? Is the builder you're using one of the common ones listed in this article with instructions? Are you adding any additional CSS styling or other coding to it, beyond the bare bones we provide?

William_A · ‎10-22-2021

Hello @SallyS352 , You may need to check the settings of your email program or browser, to see if it's forcing links to turn blue (and purple when clicked). These kinds of settings on the receiving end will always try to override any formatting we try to send through, and isn't something we can therefore control. For more info on styling links

William_A · ‎10-22-2021

If a verified address is no longer being used as the main account address, nor the account's billing address, it can be deleted. If the address you wish to remove isn't giving you the option to delete, please make sure your account's main and billing addresses are different from the one you're trying to remove.

William_A · ‎10-20-2021

Hello @PaytonB91 , I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎10-19-2021

Hello @PatWeberS , Any email address that is verified on the account can be used for the account's main address, the From address, etc. Generally the easiest method of verifying is to go through your My Account page, though you can submit additional emails for verification when updating your payment info or editing the header of an email campaign. Verifying emails can only be done through the regular website at this time, since the mobile app is primarily meant for quick, on-the-go campaigns such as email blasts and social posts.

William_A · ‎10-18-2021

Most of our agents are still work from home, meaning we'd be working in the program under similar conditions as you. Regardless, if actually trying other connectivity troubleshooting doesn't alleviate your issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

William_A · ‎10-18-2021

Hi @7StarsMA , It doesn't look like there's been any recent cases in your account for this type of issue. If you're regularly experiencing this issue while building emails on the regular website, it's likely a connectivity error. There's no reason the auto-save should be causing those kinds of issues, unless there are regular interruptions in your connection to our site from your ISP, a VPN, an extension, or a security program. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent. Please note that if you're trying to build the email using a mobile device (tablet or phone), the website itself may have certain compatibility and functionality issues. If you're using a mobile device regularly to build your emails, we recommend using the mobile app. See also: Mobile app overview Building emails on the app Adding and managing contacts on the app Create social campaigns on the app

William_A · ‎10-15-2021

If you believe the issue goes further than what Tier 2 tested and found, I'd advise calling our general support and requesting a transfer to their team for custom code troubleshooting. They may be able to do more discovery live with you, which is what we generally advise for custom code-related issues.

William_A · ‎10-15-2021

Hello @HKJFF , It looks like that was posted in the Feedback boards yesterday as part of another person's feedback, not the Get Help boards. To answer your question, a survey's shareable URL is only generated after publishing, therefore it can't really be shared or sent to anyone without account owner or manager access till then. You can edit surveys after publishing, though if any of your testers submit responses, it may reduce what all can be edited. For more info on editing survey pages

William_A · ‎10-15-2021

Hello @WilliamP6 , I reached out to our higher level Tier 2 technical team, and it looks like this is a common issue in Outlook clients due to how they treat button nesting. All other email clients are showing the email and its functionality properly. As a means of resolving this, the T2 team is suggesting either using an image instead of a button (even a screencap of the button as it appears now could suffice in its stead), if you wish to use the custom code editor. If you're able to figure out what coding Outlook is requiring to make the button function as desired, you're also welcome to retry the live send again with that updated code.

William_A · ‎10-12-2021

Hello @TanyaC066 , Since email addresses are what denotes a unique contact for sending and Compliance, there's not really a point to having "secondary email addresses" as a contact field. If you want to send to those secondary email addresses, I'd recommend re-uploading your list and selecting the secondary addresses for the email column for this round. The main email column you uploaded last time should be set as an ignorable column on the re-upload. That way those secondary email addresses will be recognized as actual, send-able addresses, and included in your sendouts.

William_A · ‎10-09-2021

Hello @Balducci , To temporarily revoke a contact from receiving emails sent to a particular list, without wholly removing them from the list, you can set your contact's permissions to Temporary Hold. When a contact needs to start receiving the emails in that list again, you can re-edit their permissions to be subscribed again.

William_A · ‎10-07-2021

Hello @MarenW9 , Does recreating the tweet and trying to post the new one work, or reducing the number of characters - even if you're already within the limit? Beyond that, it may be that there's too much traffic coming into Twitter resulting in certain 3rd party API restrictions, and it'll just be a matter of trying to post at a later time.

William_A · ‎10-07-2021

Hello @TuckerHall , Open are tracked by the downloading/showing of a 1x1 pixel invisible image that's automatically included in the email. Some security systems may "download" this image to check it for anti-malware, and thus it will result in an open track. Previews / Test Sends do not count since they do not have this image included. For more info on how opens are tracked

William_A · ‎10-06-2021

Hello @user874314 , The UI for My Account / My Settings has been updated and merged into one. You can find the option for verifying email addresses in My Account, under the Account Emails sub-tab.

William_A · ‎10-06-2021

Hello @LindaWitteH , These errors are often caused by issues with the physical address footer. When editing your physical address on the scheduling page, are there any highlighted errors or missing info for state/province, zip code, etc.?

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