About William_A

Hello @CherylZ11 ,   Does zooming out on your browser screen (CTRL - on PC, CMD - on Mac) allow the full list to display for you? ... View more

Glad to hear it worked out, it was probably some unfortunate leftover background coding from the question type being changed the first time.   If you do encounter any issues with your surveys, feel free to make a new thread here in the Questions & Discussions board. Have a good day! ... View more

Hello @SamanthaH199 ,   Are you encountering this issue with specific email template options where it's forcing you to scan the website, instead of just continuing to the template? Or is this occurring with different campaign types as well? Are you unable to select any other available options, that allow you to use your saved colors from the BrandKit? ... View more

If you copy the survey, delete the affected questions, and replace them with the open answer, does it resolve the issue? Or, does rebuilding the survey resolve the issue- or does the issue persist into the fresh, new version as well? ... View more

Hello @JoanneM1 ,   When you previously setup the survey, were those questions setup as multiple choice instead of open answer? If you copy the survey, delete those questions, and drag the open answer question types over directly, does that alleviate the issue in your previews and active form? ... View more

Hello @user6350789 ,   Some common troubleshooting for these include the following: Would you have any insight if the people reporting the failure were on the same network? Would they have been using VPNs, ad/pop-up blockers, browser extensions, or other software that could conflict with Cloudflare's anti-bot system? Would they have moved off the survey screen for an extensive period of time, or swiped away their phone's browser app, and come back to they survey afterwards- thus causing a connection disruption or time out? ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Hello @Corcoran ,   Between the following capabilities already available in accounts, can you elaborate on what it is you're trying to do? Copying emails to make edits (if needed) and send Using quicksend to resend an email to specific contacts Automatic and manual resend to non-openers Resend to new contacts Building and saving reusable templates for creating and copying from for future emails, as well as ease of editing if branding and design updates are needed ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Hello @HeatherM7 ,   For step-by-step and visual guidance on exporting your campaign's overall and individual stat results, see our main article on the topic.  ... View more

We wouldn't really have any further insight, beyond providing our API info once you've constructed the forms within your site. Once you've done so, you're welcome to reach out to our Community's API Developer board, or reach out to that team via their main site.    Since this would be a fully custom form you'd be making on your own, outside our system, to manage your memberships, our ability to troubleshoot or provide any further insight would be greatly diminished.  ... View more

Hello @GaryR3215 ,   Does the issue occur in other email programs you have access to, or in Outlook's mobile app? ... View more

Hello @DanaM5 ,   This is an issue our devs are aware of, and are working on. However, at this time there isn't really a good fix for it beyond either just: not using bullets at all, or having everything colored exactly as you want beforehand, then turning them from regular sentences in a paragraph to individual bullets Un-bulleting and re-bulleting the line won't fix the issue, unfortunately, as there's already background coding affecting it. You can try backspacing the text until it's part of another paragraph, as we've seen that being a quick-fix occasionally. The next workaround would be removing your text altogether, pasting it into a plaint-text program (.e.g. Notepad) then pasting back into your program for formatting then bulleting. ... View more

No there wouldn't be. Our system isn't setup to manage memberships, including hiding and showing list options to specific contacts, based on their membership status in your own internal systems.   You might be able to setup something externally in your main website, for handling members and non-members' list options, sign-up forms, and subscription setting forms, but we wouldn't really be able to provide any insight or support for setting those up. ... View more

Hello @user16091 ,   The only lists that will display on the Update Profile form are the ones you explicitly select to appear. If you have certain lists that you don't want visible for contacts to manage their subscriptions to, then you simply wouldn't select them when editing the UP form.   So in your case, assuming anyone can join the non-member lists, you would simply checkmark those to appear on your UP form. You wouldn't checkmark the member-only ones, and therefore they wouldn't appear on the UP form. Member would not be able to click in or out of lists meant for just members however, assuming that you have multiple member-only lists.   If you're wanting to keep member and non-member lists wholly divorced from each other, including preventing members from being on non-member lists, then that level of management simply wouldn't be possible with the current UP system, and your contacts wouldn't be able to manage their list options at all.   For an overview of Update Profile form functionality and other UP-related elements, see our main article on the topic.  ... View more

Hello @NickM990 ,   I'd recommend the quicksend functionality if you're doing one or a few contacts at a time, or using the resend option for "new contacts" for larger clusters of newer email addresses.  ... View more

Hello @educarer ,   Our integration devs are upgrading the Canva integration to be on their newer API connections, so the current version of the Canva integration will no longer be supported. That might be what the Canva support agent you spoke with was referring to, but ultimately the Canva integration will continue to exist on between Constant Contact account libraries and Canva's design system. ... View more

Hello @Dorydan ,   The import system is only going to be able to read the first sheet of any uploaded CSV or XLS file. If your file has multiple sheets, pages, tabs, etc. then it's recommended you either move the desired one to be the first, or paste the info into a separate file on its own.    For guidance and additional info on formatting contact files for import, please see our article on the topic.  ... View more

Thank you for providing the clarification on what you're referring to. We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Hello @SayfM ,   Can you elaborate on where in the account you're referring to having this functionality added, or provide a screencap? Are you referring to copying from previous email campaigns, or purely under the Create dropdown? If you're wanting to use a particular template design, have you saved it as a reusable template, so it's available on the template selection screen when creating a new email? ... View more

Hello @BreeL8 ,   This is unfortunately a widespread bug with Microsoft Outlook that affects all ESP emails, including those sent through our system. There are currently no legitimate workarounds for this issue, however, it only seems to affect certain Outlook versions. Microsoft is aware of the issue, and we're closely watching for fixes that are made available. If any are made available, we will take advantage of them. The primary issue is that the lines are random, so they could end up in different positions or disappear entirely with the next test or live sendout. That said, there are a couple potential workarounds you could try: Changing the color of your inner background to match the outer background. This way if the lines still try to appear, they'll still be the exact same color and won't be seen. Drag a divider or spacer block next to the affected block to create a column layout. Add all the affected blocks to one column. Delete the divider/spacer in the other column, so that the content is back to one column. We've seen this workaround have some success, but nothing is guaranteed due to the sporadic nature of the glitch. For more info on common display issues in different email programs, such as with color and text formatting, I'd recommend taking a look at this post.  ... View more

Hello @user134918 ,   We have an existing integration for Wordpress sign-up forms, but beyond that there isn't anything regarding our system and WP.  ... View more

Hello @L13784 ,   Are you sticking with the original, default setups of those automation paths, or did you significantly customize them with additional steps, branches, and other elements? Custom automation paths are available on Premium plans, so Standard plans would be working with the default setups for the trigger type chosen, only customizing the content of the internal email or SMS messages themselves. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   As a workaround for the social icon, while it wouldn't currently be part of the social follow block, you could still upload an icon-sized image of blue sky logo. Then you'd simply insert that image into your email (or other applicable campaign), and link it to your Bluesky profile. ... View more

Hello @Devetzis ,   I just checked your account, and selecting Edit for both the default sign-up page and update profile page brings up the editing screen to select lists, add a title, and add a description.   If clicking Edit per the guidance provided in my highlighted response isn't doing anything, this would indicate a more localized connectivity issue you're encountering on the site. ... View more

Hello @ClaudiaV1 ,   You'll need to call in for account security protocols, and answer any security questions asked live. Once confirmed, the phone agent will put in the request with our higher level technical team to get the files downloaded and sent to the account's main email address.   If you need the contacts sent to a different address, or you cannot answer the security questions live, then they wouldn't be able to assist further. In that situation, your only other option would be to login, resubscribe to reopen the account, download your contacts, then cancel again afterwards.  ... View more

Hello @SpanielMum ,   This is a known issue that our devs are working on. I've tracked the issue to your account, and you'll be notified when the devs have an update regarding it. In the meantime, if you've already confirmed the links are there and work, then you can activate your automation and send your emails, regardless of the Check for Errors false alert. ... View more

Hello @user314144 ,   From our main article on email staging, also available via the Help tab in accounts' top navigation bar: A staged email will generally send to your contact list within 24-48 hours, depending on the email results. There are times, however, when this process may take longer. The decision to release all of your email communication is up to the Constant Contact Compliance Team. As long as your email performance (spams, unsubs, bounces) is under the weighted threshold, then the email will be fully released within that 24-48hr period. If you want to avoid staging, you may need to consider sending to smaller list sizes. If you have further questions regarding this compliance functionality, I'd advise reaching out to our Review / Compliance support team directly.    See also: Review FAQ ... View more

Hello @KellyL618 ,   This is already available in accounts, so I'll be moving your post from our Product Ideas board to our Questions & Discussions board. Depending on your account type, different levels of automation paths can be setup to automatically message new subscribers. You can either setup a New Subscriber email that triggers from new contacts added specifically via a sign up form, or setup more advanced Added-to-List automations that trigger from any new addition to the specified lists, regardless of source.    See also: Getting started with the Automation Path Builder Understanding triggers in the Automation Path Builder ... View more

Hello @HansR02 ,   I'd recommend this Product Ideas thread, where you can vote and provide a use case comment if you have one available for development of either a social inbox integration or social follow block icon for Bluesky.   If the platform you're wanting isn't available in the social bar, you'd need to upload the icon as an image, then add and link that in your email. ... View more