About William_A

William_A · ‎01-24-2022

Hello @DCommercialRealtor , At this time, there isn't a direct Outlook to Constant Contact integration for automatic syncing, which is why Zapier is being suggested as the in-between provider. Office 365 still has an integration for syncing available, however for other Outlook programs you'll need to manually export the contacts you want, and then upload those into your Constant Contact account.

William_A · ‎01-24-2022

Hello @IrinaP37 , Is this issue the same across all email platforms / apps you view it in? When you viewed the test versus the live send, were both viewed in light mode or dark mode? Are any contacts reporting this as an issue, and if so what email apps / programs are they using to view the email, and are they also seeing the issues in light or dark modes?

William_A · ‎01-24-2022

Hello @WilliamK568 , This can be based on a number of factors. Contacts that predominantly use iPhone mail apps and similar iOS apps that will just auto-track those elements, contacts that forward their emails, and contacts whose domains / security programs "open" the emails and "click" all the links inside prior to delivery are all situations that could end up providing false-positives for unique opens versus all opens.

William_A · ‎01-24-2022

Hello @WoodsideEquine , It looks like you're replying to an older thread. You can call our general support so they can setup a rewind case with our higher level technical team to attempt. Please keep in mind that this isn't a 100% guarantee, particularly if it's been more than 24-hours since the action was taken. For doing it yourself, when looking at your emails' reports you can export the sent list, then re-upload that CSV file into your contacts to conduct your own manual rewind.

William_A · ‎01-24-2022

Hello @CarmalitaO , To generate more leads, you'd likely want to create a Facebook / Instagram Lead Ad to start getting email addresses. In addition to that, assuming you have a website, you'll likely also want to look into regular Facebook/Instagram Ads, as well as Google Ads to drive traffic to your website. You'll want to have a welcome email ready to go for when new contacts are added by your lead ad(s), so contacts know their submitted info went through and they can engage with your business right away. See also: Getting started with digital ads through Constant Contact Best practices for lead ads Best practices for Google ads Using social media with Constant Contact

William_A · ‎01-24-2022

Hello @DonS9754 , You can import cell phone contacts, with respect to email permissions, most easily through the mobile app. Please be aware that any cell phone contacts without email addresses won't be imported, since email addresses are what denote unique contacts.

William_A · ‎01-21-2022

Hello @RutaD , If you're receiving that error, try removing spaces and any other non-alphanumeric symbols from your file's name before importing to the Library or performing a PDF-to-email creation.

William_A · ‎01-21-2022

Hello @DaniC85 , It looks like you already spoke with chat, but for the sake of visibility I can post here as well. If the contacts are coming into our system through something like creating an ad, manually adding them via list upload, or something else that is done directly through us, then that will trigger the automation. However with some third party APIs that we don't have the ability to access, for example Zapier as you mentioned, this will not trigger an automation to send to list additions / syncs. At this time our devs do not have an ETA on any updates or resolutions to this, as different 3rd party APIs sync with us in different ways. The best workarounds would be to either use our system to create and track the Facebook ad, or to export the contacts from Facebook then manually upload the leads to the trigger list if you prefer to continue making ads directly through Facebook.

William_A · ‎01-21-2022

Hello @LubeznikCenter , Generally we recommend unsubscribing bounced emails that our system recommends for removal, since only deleting them means you could end up re-uploading them at some point in the future and clog up your active contacts needlessly.

William_A · ‎01-21-2022

Hello @RichardB16 , Is there a reason the archive won't work for your needs? The archive widget works in a similar manner as what posting emails' permanent URLs directly to your website would do. Each email, once scheduled will generate a unique permanent URL that can be copied and pasted wherever you wish, but the webpage itself won't go live till the email has actually been sent. Otherwise there isn't a unique URL that would just automatically update with each sendout from your account.

William_A · ‎01-21-2022

Hello @tcseaston , What you're describing is known as an anchor link, and something we do not provide in the email builder. This is because of their likelihood to result in spam filtering, as well as the fact that they don't function in mobile formats - thus further affecting deliverability to the majority of email programs.

William_A · ‎01-21-2022

Hello @Cyndi371 , The account owner can add and manage users from the My Account page.

William_A · ‎01-21-2022

Hello @JohnM0993 , I got the contact unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend. If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.

William_A · ‎01-21-2022

Hello @AngelaA268 , Did you have self-authentication turned on when you sent the emails? I'd advise reaching out to our Delivery team so they can provide more advanced troubleshooting and insight on your issue, and see if there was anything wrong with the authentication, or if the logs pulls any additional info.

William_A · ‎01-21-2022

Hello @Joshua_Tree_National_Park_Association , This is our standard since some of these different add-ons have different ways of being billed, or are fully contracted as professional services. If you call our general support, they can do a mass-selection for most of the add-ons and extra services available on a requested basis, but would need to go through the billing confirmations for each one. Otherwise there is no big list of all possible , payable add-ons within an account at this time. If there are specific add-ons you're wanting info on, just let us know. Some add-ons, like archive and advanced form customization, are available by default with Email Plus accounts. See also: Available Professional Services Inbox Preview Add-On Search Engine Optimization (SEO) Add-On

William_A · ‎01-21-2022

Hello @micheller161 , The mobile option was showing the standard tracking link rewrite, that r20rs6 longform URL. If the link didn't open as expected, you may have a setting on your mobile device that prevents such links from opening.

William_A · ‎01-20-2022

Hello @DKahl , I also couldn't find anywhere to change that and evidently it's just a standard aspect of it. The Tier 2 agent I spoke with is going to write-up a feature request regarding this particular layout block, and may be reaching out in the next few days with some more info, or asking for more info. However, at this time there wouldn't be an ETA on the ability to change the "Article with Border" layout's fill color.

William_A · ‎01-20-2022

Hello @MargaretD283 , The account associated with this Community profile still exists in our system, so if you login, re-enter your payment info, and confirm the subscription, you'll have full access to your account. If you're not wanting to re-open the account to use it, and just need your contacts (and unsubscribes) sent to the account's main email address, just let us know and we'll get those exported with all their associated info and sent. If you're needing the exported files sent to an address other than the main one on the account, you'll need to call our general support so they can confirm security permissions first.

William_A · ‎01-20-2022

Hello @FLEOA , If you're sending to a larger list, then your email will go through a process known as staging. Besides staging, some email programs' security protocols may force emails to go through a quarantine period until the algorithms determine it's from a good source, authentication confirmed, or just to make sure the links and images don't contain anything malicious. If you have additional questions about staging, I'd advise speaking with the Delivery team directly.

William_A · ‎01-20-2022

Hello @AlisonPG , There isn't really a way to do this for emails since images can either be downloaded (may vary from email program to email program), or simply be screencapped. If you're concerned over a signature being "copied," then it's advisable to simply not include it in your email.

William_A · ‎01-20-2022

Hello @ChrisA565 , Can you describe how it isn't functioning as you were expecting? If you're needing it removed, you'll need to reach out to our phone support so they can put in another opp with the coding team to update your custom footer. See also: Update Profile overview

William_A · ‎01-20-2022

You'll need to call our Delivery team with examples so they can pull logs for those specific contacts. Make sure those contacts are also providing screencaps of their header info for both duplicate emails they received, and aren't mistaking auto-forwards from other addresses they have as being the same email coming directly from you, or something similar.

William_A · ‎01-20-2022

Hello @victorw09 , I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎01-20-2022

Hello @FocusAsia , I checked both of your most recent drafted emails, the CPE and 3GE one, and was able to see the social button blocks in both. I deleted those blocks in both, then replaced them from my end, which should force it through for your side. If you're still unable to see the social button blocks while working in your emails' editors, then there's definitely some kind of connectivity error occurring, and it'd be worth going through those linked troubleshooting steps to see what the issue's source is. Please keep in mind that when I say connectivity error, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis - such as a caching error, interference from a browser extension, or perhaps just needing our domains safelisted in your security apps / VPN. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live.

William_A · ‎01-19-2022

Hello @SueW619 , Typically these alerts will go out when there's something beyond the normal login process being done. As an example, anytime I login to my account in Incognito / Private mode, I receive an alert, even when I'm still logged on on the same device, internet connection, and VPN server. Changing my VPN server will result in similar alerts. Changing my wifi and not being on a VPN may also result in an alert. Due to how Private/Incognito mode works, cookies and other basic browser tracking elements may not be present, and thus result in our system detecting an Incognito login being brand new. If you're able to, try logging into your account under 100% "normal" circumstances - i.e.: a single Device - mobile or desk/laptop a single Wifi / Ethernet (if applicable) a singular VPN server on normal browsing - i.e. using a standard browser like Chrome, Firefox, Safari, or Edge and not using Incognito/Private browsing. If you get an alert from this initial login, that's fine, because we're looking to see if logging in again triggers the issue you've described. Once logged in, log out, then log back in while 100% still under the same parameters - the same device, same wifi/ethernet, normal browsing, and same VPN server (or lack thereof). One important thing I think is worth trying is whether or not you get these repeated alerts when the device you use for this test is not the laptop you got in November. If you have another computer or a mobile device where you can perform the same test, and you do not encounter a repeated login alert when you do the second login, it may indicate that there's something very specific to your new laptop's software or IP that's resulting in the login alerts.

William_A · ‎01-19-2022

Hello @SusanF603 , Are you aware of any common elements between the previously failed RSNOs and this one? Have you had previous success when scheduling your emails for RSNO within 24 hours of the original sendout?

William_A · ‎01-19-2022

Hello @MonicaM075 , There is a hard cap of 500 folders that can be made. This include folders and all subfolders, including subfolders within subfolders and so on. If you need to add additional folders, you'll need to delete some of the other folders / subfolders you currently have.

William_A · ‎01-19-2022

Hello @LazygooseUSA , You can't. The reCaptcha that triggers does so using an automated process and is built-in to the form. If you want your own reCaptcha, then you'll need to create your own form through coding / your website host, and reach out to our Web Services team (or make a post on the Developer Boards) to get our API connected with your custom-built form.

William_A · ‎01-19-2022

Hello @KoreyCapozza , Try creating a new post and sharing that to the affected platforms. If creating a new post doesn't resolve the issue, then disconnect the affected social profiles from your Constant Contact account. Then navigate to the social platform experiencing the issue, and make sure our application is removed from the social platform (Remove for LinkedIn). Then reconnect the affected profiles to your Constant Contact account. Once reconnected, try creating a new post and post it. This should force the APIs to refresh permissions, and allow our system to pull data for your reporting. If performing the above troubleshooting doesn't alleviate your issue, please let us know so we can see if there's any other troubleshooting we can do.

William_A · ‎01-19-2022

Hello @EricaO33 , this is an issue originating from the Facebook side. Our devs suggest logging into your FB ads manager account and visiting Account Quality to see if you're able to receive more information about why the ads won't publish or if the ads account was disabled. If it is disabled, you should be able to request a review of your account from Facebook.

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