83
Posts
30
Kudos
0
Solutions
Badges
08-30-2023
08:21 PM
Please allow text to join with only an email signup option. No SMS option. Our company has a strict policy of no marketing or promotion using text. It is only used to communicate with clients while traveling internationally. The boilerplate CC welcome and SMS opt-in for promotion and marketing is unacceptable.
... View more
06-27-2023
08:50 PM
Currently there is no organization for the drop down of lists when enabling list segmentation during insertion of a link in a campaign. For those of us who use list segmentation and have several lists it is difficult and time consuming trying to locate the proper list to select. Please sort the list drop down by alfa so we can quickly find the desired list. I have been asking for this since list segmentation became available, and while CC reps always act surprised that the drop down is not sorted it still has yet to have any priority.
... View more
04-28-2021
11:00 PM
1 Kudo
This sounds like a candidate for creating a list using segmentation. If you are not familiar check in with a CC support person for help.
... View more
04-28-2021
10:56 PM
I would suggest instead of unsubscribing your least engaged contacts to simply delete them. Resubscribing a contact is a bit involved where a contact that has been deleted can be added back to your list easily. I have also found that it is common for contacts to not be engaged for long periods of time for many reasons, and express gratitude that I kept reaching out sending the occasional email, even though they did not open, and are quite happy to reengage. The most common comment is that I was staying "in touch".
... View more
12-18-2020
03:20 AM
Come on Frankie, did you not check the more box for an actual A/B campaign. Your example appears to be a regular campaign, NOT an A/B campaign. Sylvina's example is correct, there is NO resend option for an A/B campaign.
... View more
12-10-2020
08:27 PM
I agree. I stopped using the very worthwhile A/B feature for most of our campaigns for this reason. We still use it for a very few specific test emails that are neither time specific nor require any resend. While the results from these tests are valuable, the A/B feature is definitely not for general mailings.
... View more
10-20-2020
02:03 AM
Nicely said Cheryl. Once again CC has brought you a new and improved product! The new Beta Contact Management. Unfortunately new and improved really means that they have taken away basic functionality again. What the hey...you cant search for a contact by their full name? Searching by someones first or last name and then scrolling through 50+ Dave's is much simpler. You don't have to spend time typing in the last name. A real time saver!!! And we all know that it is so much simpler to remove a person or group from multiple lists one at a time instead of checking off the lists all at once. Oh, and the option to select all is just an invitation to disaster. Oh and don't forget that writing down all the lists you want a contact added or removed from is much more efficient than being able to see what lists they belong to in the pull down menu. You really should not know what list a contact is on because really, why should you want to remove anyone from a list anyway. And I can't say enough for the the new contact search feature. I really can't. Thank you CC for thinking that we didn't have enough to occupy our time while we are stuck at home with this crazy virus, and giving us so much more work to do!
... View more
09-30-2020
12:32 AM
Here is an update to the problem of going back in time on the new and improved calendar. I have discovered that when you click the year drop down menu if you only see a couple of years and not a full range, reduce your screen size using the zoom control until the full year options appear. I have to reduce my screen to around 65% before I can select a year other 2022 and higher. Took some messing around with CC support to figures this one out. Hope the engineers get this annoying glitch corrected soon.
... View more
05-04-2020
09:11 PM
Yes yes yes! Not seeing the preheader on the schedule page is an invitation to disaster, especially if you use master templates or are copying a previous campaign. Also, not seeing the subject and preheader in campaign preview is just as bad. There is no reason for not having that information available on the schedule and preview pages.
... View more
05-04-2020
08:59 PM
Hi Frankie, With the previous version you just clicked on the month or year to enter the time period you were looking for. I believe it was a drop down when clicking the year. Cant say for sure on the month drop down. I quite often search the same month between 2 and 4 years back. It was easy to jump between multiple years with the previous version.
... View more
05-04-2020
01:28 PM
1 Kudo
The old version of campaign calendar allowed you to enter month and date you were searching. New version requires you to click the back arrow. To search for campaigns in 2015 I must click 48 times. Not much fun!!! Please return the ability to enter the month and date you are searching for.
... View more
- Find more ideas tagged with:
- 20054
11-28-2018
01:42 AM
I feel your frustration. There are many features that CC has altered or removed over the years that adds to the time it takes to complete tasks. Quite often I find myself complaining that the engineers must be drinking too much Red Bull and Vodka as most of the features they add make no sense or completely convolute a simple process into a multi task process that becomes worthless. Arrgh! I am however, one of the lucky ones that is being allowed to test the beta version of a campaign search feature. Over the course of this last year this test version has gone through a few changes, mostly all for the better. Once it is released I think you will be happy with it. I have to say that the testing process is painfully slow but the engineers, or whoever, are listening and the product is improving.
... View more
09-01-2017
01:31 AM
Since 2004, 62 Pages of comments, thousands and thousands of requests, Constant Contact users should have figured out by now the campaign search feature is not going to happen. Long term users like myself just chuckle and shake our heads when someone requests this feature. Since the search feature is not going to happen, why doesn't CC educate us how to best work with the system in place. How do they name their campaigns, or what work-arounds do the employees of CC use to make searching campaigns easier. Come on CC tell us how to do it!
... View more
07-08-2016
01:03 PM
You are so on the money. Once again CC has issued a new and improved feature by making it even slower and more difficult to use. If you have 20 - 50 emails this probably works but if you have more than 50 (we have 400+) to have to scroll down and down again and again takes forever. And the customer specialist sneeringly suggested that all I had to do was change the sort to get to where I wanted to go. Tell me how that works for you when you want to find "LOP MZT 2017". This new and improved feature makes old system which was miserable look good in comparison. Give us the ability to search by name or date or at least let us list more than 25 campaigns at a time and click different pages.
... View more
08-06-2015
05:14 PM
This is an important issue that isnt getting any attention. The status of new idea for showing the unsubscribe date is false. I have brought this up several times in the past years. I will disagree however concerning when a person is added, It is important to my organization to know when a person is added.
... View more
09-28-2013
12:15 PM
When in the my contacts page, you remove a contact, CC takes you back to the first page and not where the contact was. If you have a multi page list this is a very tedious process. Example: Step 1. Scroll to bottom of page to move to next page, 2. scroll down to find contact, 3. remove contact, 4 CC returns you to page 1, 5 repeat steps 1 until you arrive at the page you removed the last contact from. CC should, after removing the contact from the list return you to the spot you were at.
... View more
09-01-2013
03:50 AM
Experiencing multiple issues. I am sorry to be so negative, but you have removed so many features that those of us who are long time customers are really feeling the pain. I spent 2-3 hours on the phone with two of your CS people and resolved very little. (Your CS people are great! Here is kudo's to Sara in Colorado!) I applaud efforts to make contact management better, however if it was not broken why get rid of it? Here are specifics: You have removed many features that we use constantly. You have removed those contacts that were kept in a remove file with out warning me. We can no longer look up a contact and see a tally of opens, clicks, or bounces. You are making us scroll through the engagements and count each entry to see how many opens. When using resend you no longer allow us to see which contacts will be sent to. You no longer allow us to manage bounces by placing them in a remove file for later editing, exporting, or storing in a list. The new import system with the ability to have multiple records for single email addresses will be helpful, BUT you should have given a heads up on the changes for importing contacts so we could make adjustments before the upgrade. Now it is too late and I will have to remove all contacts from CC and rebuild all of our contacts as they do not conform to the new merge or match import method. I have been informed that the tracking for a contact will no longer be strictly by the email address. The explanation was a bit fuzzy but it appears that is is now possible to resend tan email to an email address if there are multiple name associated with a single address. I train people in using Constant Contact and most of the training I do is in contact management - working with customer data bases, contact import, and list management. Database management development within the CC environment is a good thing, as It's an area many people have problems with. If, as the CS people stated, it is true that you developed this upgrade based on feedback from customers than I have to say that your customers do not understand database management and are a poor data resource for upgrade development. That may be a bit harsh, but the few benefits of the upgrade do not come close to making up for the ease iof operation and individual contact activity data that has been lost. And, I have to bring it up again, how do we retrieve those contacts that were held temporarily in remove folders that have now disappeared but seem to still be included in our overall counts? Those were actual customers and I need them back. My best to the staff who are tasked with fixing the glitches and having to deal with us irate customers. Sincerely, Dave.
... View more
Latest Tags
No tags yet
Kudos from
