About DaveR7

Come on Frankie, did you not check the more box for an actual A/B campaign. Your example appears to be a regular campaign, NOT an A/B campaign. Sylvina's example is correct, there is NO resend option for an A/B campaign. ... View more

I agree. I stopped using the very worthwhile A/B feature for most of our campaigns for this reason. We still use it for a very few specific test emails that are neither time specific nor require any resend. While the results from these tests are valuable, the A/B feature is definitely not for general mailings. ... View more

Nicely said Cheryl. Once again CC has brought you a new and improved product! The new Beta Contact Management. Unfortunately new and improved really means that they have taken away basic functionality again.   What the hey...you cant search for a contact by their full name? Searching by someones first or last name and then scrolling through 50+ Dave's is much simpler. You don't have to spend time typing in the last name. A real time saver!!!   And we all know that it is so much simpler to remove a person or group from multiple lists one at a time instead of checking off the lists all at once. Oh, and the option to select all is just an invitation to disaster.   Oh and don't forget that writing down all the lists you want a contact added or removed from is much more efficient than being able to see what lists they belong to in the pull down menu. You really should not know what list a contact is on because really, why should you want to remove anyone from a list anyway.   And I can't say enough for the the new contact search feature. I really can't.   Thank you CC for thinking that we didn't have enough to occupy our time while we are stuck at home with this crazy virus,  and giving us so much more work to do! ... View more

Here is an update to the problem of going back in time on the new and improved calendar. I have discovered that when you click the year drop down menu if you only see a couple of years and not a full range, reduce your screen size using the zoom control until the full year options appear. I have to reduce my screen to around 65% before I can select a year other 2022 and higher. Took some messing around with CC support to figures this one out. Hope the engineers get this annoying glitch corrected soon. ... View more

Yes, Just import the list to your constant contact account. When you log, in the right side of the landing page has a big "Contacts". Click and it will take you to where you can add your contacts. If you need help call support and they will walk you through.   CC is an email service and as such your contacts will not see the email addresses of others on you list. As an aside, when sending using google do your clients a favor and put their addresses in "BCC" and not the "To" or "CC" where they can see all the email addresses  ... View more

Yes yes yes! Not seeing the preheader on the schedule page is an invitation to disaster, especially if you use master templates or are copying a previous campaign. Also, not seeing the subject and preheader in campaign preview is just as bad. There is no reason for not having that information available on the schedule and preview pages.   ... View more

Hi Frankie, With the previous version you just clicked on the month or year to enter the time period you were looking for. I believe it was a drop down when clicking the year. Cant say for sure on the month drop down. I quite often search the same month between 2 and 4 years back. It was easy to jump between multiple years with the previous version.     ... View more

Hmm, I am allowed to have multiple emails for one person. They are each a separate contact. What I cant have and would like to have back is the ability to have multiple names - such as family members - attached to one email ... View more

I feel your frustration. There are many features that CC has altered or removed over the years that adds to the time it takes to complete tasks. Quite often I find myself complaining that the engineers must be drinking too much Red Bull and Vodka as most of the features they add make no sense or completely convolute a simple process into a multi task process that becomes worthless. Arrgh!   I am however, one of the lucky ones that is being allowed to test the beta version of a campaign search feature. Over the course of this last year this test version has gone through a few changes, mostly all for the better. Once it is released I think you will be happy with it. I have to  say that the testing process is painfully slow but the engineers, or whoever, are listening and the product is improving. ... View more

This situation is especially true, only in reverse for organizations that deal with children, schools, clubs, etc. where an parents email address is used to send information concerning a child. It used to be available to have one email associated to multiple contacts. Ie. moms email mom@cc.org was used for john in the third grade and sally in the 6th grade. Mom , Sally and John were each individual contacts with the same email address. Sally was on a list titled 6th grade and John was on a list titled 3rd grade.  The 3rd grade teacher could send a notice to the class list with the greeting dear John and John's mother would receive the email seeing it was addressed to John. She knew immediately that the email was from his 3rd grade teacher.  Conversely the Principal could send an email to the entire school and with CC policy of not sending duplicate email to the same address Mom would receive only one email regarding all her children.  Today this is not possible . To send information information specific to an individual child requires that child to have their own personal email, which even today is is still not the norm.   Please bring back the ability of one person having multiple emails, and one email having multiple contacts. I worked so much better for those of us who deal with families.   ... View more

Read my solution above, posted on 7/8/2016. We have been using this method to resend to clients that have not opened an email, or that we wish to resend again as a reminder. You can use this same method to send an existing email to a new list. Just open the list you want to send to, click the select all checkbox, go to quick send, select the email and send. Takes 1-2 minutes tops. ... View more

Hi Patrick, Both opens and 'Did not opens' are important. At this stage for us, it is the unopens (is that a word?) that we want to identify. The problem with unopens is ensuring that they indeed are not opening something we have sent. Contacts that never open can be sent a specific campaign designed entirely with one focus, on being opened. A contact that never opens is treated differently than a contact that opens 1 out of ten or twenty campaigns. If we could track the infrequent opener, then send only campaigns specific to their interests, that would be a big help and we would receive fewer unsubscribes.   I have used your technique of creating the 'Did not opens' list. It's very time consuming, and while it is helpful for the unopeners, it is of little value for identifying the infrequent opener's campaign likes (unless you have a trick up your sleeve you would like to share.   Thanks for listening Dave t is more important to see a contacts engagement where they do not open most campaigns but do open some. ... View more

The article you refer to is not very useful information unless you want to go after contacts who did not open a specific campaign.  I think  LetiziaZ    and I are requesting a method for compiling contacts that are not opening campaigns (or who ARE opening campaigns) over a period of time so that we can target those contacts with specific campaigns designed to increase opens (for those who are not opening) or kudos and benefits to those who are opening on a regular basis.   Your educators on the west coast have been pushing this concept in their seminar/webinars for at least 2 years, but when queried as to how we can accomplish this task they have no answer or they refer to the CC team for solution.   To use email marketing efficiently we need this information, otherwise we are left with the shotgun approach to marketing that overloads every contact with too many campaigns that may not be in their interest and causes them to unsubscribe.   ... View more

Since 2004, 62 Pages of comments, thousands and thousands of requests, Constant Contact users should have figured out by now the campaign search feature is not going to happen. Long term users like myself just chuckle and shake our heads when someone requests this feature.   Since the search feature is not going to happen, why doesn't CC educate us how to best work with the system in place. How do they name their campaigns, or what work-arounds do the employees of CC use to make searching campaigns easier. Come on CC tell us how to do it! ... View more

I have had the same problem for a few years now. I use a Mac and Firefox also. I usually see the problem when deleting or adding a few words from a sentence and more often when reformatting from left justification to center justification. Can sometimes strip the line break in html but have found easier to select and remove the offending text including several lines above and below,  run it through a text editor to strip the code, and then replacing the text back into the block. If this doesnt work I either call CC and have you fix it or after hours and on weekends now, delete the offending block and build a new one. This situation can happen in a virgin text block, a block that was copied, or one that has had imported text. And yes Caitlin, we run everything, - except for virgin text - through a text editor to strip code before placing in a block.   I find it interesting - and I do agree with you - that you recommend using a text editor instead of the CC paste option to import/paste text directly into a block without styles. Why? ... View more

Hi Paul,   I appreciate your comments but really, A/B testing has been suggested and requested for almost as long as I have been a customer and I started in 2004.  For those long-term customers who were here before August 2013 I appreciate the comments of the clients who have commented on the reduced functionality of CC in favor of a simple product suitable for the novice user.  You mentioned in your response the "target customer". I would really like to know the characteristics of the CC "target customer". Knowing the level of sophistication of the "target customer" will help me understand your constant dumbing down of the program. If I know that you are truly designing it for the novice user it will keep me from griping so much every time your team adds a "new and improved" feature that actually takes away functionality. Please forgive the negative tone. I write because I care about CC and want it to do well. My organization uses it almost daily and even with all its flaws and reduced functionality it still offers enough robust features to continue its use.  BUT, the steady loss of features over the years in favor of simplification has made it a less sophisticated product that is causing more frustration, generating more calls to customer service, and taking longer to produce a campaign.    I would be happy to join richflyte in bringing the pizza and beer to get things moving.   Thanks for listening Dave Ross CC user since 2004 ... View more

Nooooo! Do not remove the ability of one contact to have multiple addresses. If you do, please keep in mind that some contacts have seperate home and work email addresses and receive different campaigns depending on whether the campaign is work related or pleasure related. ... View more

just select the client by checking the  box to the right of the client in the contacts page and go to more actions at the top toolbar and select quick send. This works great if the campaign you want to send is in the mors recet 10 sent. If any further back you have to do the multi step process which, I agree is cumbersome. ... View more

You are so on the money. Once again CC has issued a new and improved feature by making it even slower and more difficult to use. If you have 20 - 50 emails this probably works but if you have more than 50 (we have 400+) to have to scroll down and down again and again takes forever. And the customer specialist sneeringly suggested that all I had to do was change the sort to get to where I wanted to go. Tell me how that works for you when you want to find  "LOP MZT 2017". This new and improved feature makes old system which was miserable look good in comparison. Give us the ability to search by name or date or at least let us list more than 25 campaigns at a time and click different pages. ... View more

They'd like to have the ability back to add an email address that has a different name attach to it, but with the same email. So wants same email addresses, but with the same email. ... View more

When verifying information to import into Constant Contact, when trying to post, says must be logged in to post. ... View more

Yes, the total number exists in reports after the send, but it would be more useful to have that number before we mail. Displaying the total number of emails on all lists is a useless piece of data.  Please return the total send to the SCHEDULE page    I will take this moment to gripe that the total number of sent no longer is available when viewing emails in the MY EMAILS page. What good is a percentage if you do not know the number it was derived from.  Please return the total send to the MY EMAILS page.   Thanks ... View more

Hey Hannah,   Isn't this already available from reports? If the error the person is looking for is a bounce type, then you can tag the bounced contacts from email reports and export the contacts to a CSV or Excel and then have fun correcting the errors.   ... View more

It is important for my company to have multiple names sharing one email. These contacts are most often on different lists and receive emails specific to that list. It is a problem however when we send a general email to all lists. Then the one email address receives multiple emails addressed to each individual at that shared address.   The simple solution is to have a switch that allows the sending of multiple email to the same address or to only send one email to multiple contacts sharing an email address.   This has become a huge issue for my company and the many elementary schools that use CC. The current process is unworkable and seriously needs to be addressed in an open forum of CC users. ... View more

We have over 40 different lists that a contact may be assigned too. The most common unsubscribe we get is from someone receiving the wrong email message. This is usually caused by mistakenly adding an inappropriate list to a specific email. Reviewing an unsubscribe email list history is very helpful in preventing others from being sent an improper message. Without that information we don't know the list that was inadvertantly added to an email send. Please let the email list history of an unsubscribe remain in the contact profile. ... View more