About DaveR7

Oh good, that means we are on the same version. You stated that you can "click the Actions menu, and then select remove from lists to decide which lists to remove the contacts from." You are using the plural 'lists' indicating that you can remove contacts from more than one list at a time. In my contact management I can only find the action to remove contacts from one list at a time. Please show me how to remove a group of contacts from more than one list at a time. Thanks ... View more

That of course works with the older version but not the new version. The new version of contact management only allows you to select one list at a time. (Now would be a good time to for CC to give us the names of the versions that are in play so we can accurately identify the version when talking with support or forums). ... View more

I need to remove a group of contacts from multiple lists. The previous version of list management allowed me to identify the group, select all the lists the contacts were to be removed from, and with one click it was done.  I do not see where this is possible with the new system only allowing me to select one list at a time for removal. Because I use list segmentation extensively, I may need to remove a group of contacts from more than 50 lists at a time. Any suggestions?   ... View more

This sounds like a candidate for creating a list using segmentation. If you are not familiar check in with a CC support person for help. ... View more

I would suggest instead of unsubscribing your least engaged contacts to simply delete them. Resubscribing a contact is a bit involved where a contact that has been deleted can be added back to your list easily. I have also found that it is common for contacts to not be engaged for long periods of time for many reasons, and express gratitude that I kept reaching out sending the occasional email, even though they did not open, and are quite happy to reengage. The most common comment is that I was staying "in touch". ... View more

Please bring back the ability to remove a contact from multiple lists in one action. The new and improved contact management only allows me to remove a contact from one list at a time. VERY TIME CONSUMING !!! ... View more

Come on Frankie, did you not check the more box for an actual A/B campaign. Your example appears to be a regular campaign, NOT an A/B campaign. Sylvina's example is correct, there is NO resend option for an A/B campaign. ... View more

I agree. I stopped using the very worthwhile A/B feature for most of our campaigns for this reason. We still use it for a very few specific test emails that are neither time specific nor require any resend. While the results from these tests are valuable, the A/B feature is definitely not for general mailings. ... View more

Nicely said Cheryl. Once again CC has brought you a new and improved product! The new Beta Contact Management. Unfortunately new and improved really means that they have taken away basic functionality again.   What the hey...you cant search for a contact by their full name? Searching by someones first or last name and then scrolling through 50+ Dave's is much simpler. You don't have to spend time typing in the last name. A real time saver!!!   And we all know that it is so much simpler to remove a person or group from multiple lists one at a time instead of checking off the lists all at once. Oh, and the option to select all is just an invitation to disaster.   Oh and don't forget that writing down all the lists you want a contact added or removed from is much more efficient than being able to see what lists they belong to in the pull down menu. You really should not know what list a contact is on because really, why should you want to remove anyone from a list anyway.   And I can't say enough for the the new contact search feature. I really can't.   Thank you CC for thinking that we didn't have enough to occupy our time while we are stuck at home with this crazy virus,  and giving us so much more work to do! ... View more

Here is an update to the problem of going back in time on the new and improved calendar. I have discovered that when you click the year drop down menu if you only see a couple of years and not a full range, reduce your screen size using the zoom control until the full year options appear. I have to reduce my screen to around 65% before I can select a year other 2022 and higher. Took some messing around with CC support to figures this one out. Hope the engineers get this annoying glitch corrected soon. ... View more

Yes, Just import the list to your constant contact account. When you log, in the right side of the landing page has a big "Contacts". Click and it will take you to where you can add your contacts. If you need help call support and they will walk you through.   CC is an email service and as such your contacts will not see the email addresses of others on you list. As an aside, when sending using google do your clients a favor and put their addresses in "BCC" and not the "To" or "CC" where they can see all the email addresses  ... View more

Yes yes yes! Not seeing the preheader on the schedule page is an invitation to disaster, especially if you use master templates or are copying a previous campaign. Also, not seeing the subject and preheader in campaign preview is just as bad. There is no reason for not having that information available on the schedule and preview pages.   ... View more

Hi Frankie, With the previous version you just clicked on the month or year to enter the time period you were looking for. I believe it was a drop down when clicking the year. Cant say for sure on the month drop down. I quite often search the same month between 2 and 4 years back. It was easy to jump between multiple years with the previous version.     ... View more

Hmm, I am allowed to have multiple emails for one person. They are each a separate contact. What I cant have and would like to have back is the ability to have multiple names - such as family members - attached to one email ... View more

I feel your frustration. There are many features that CC has altered or removed over the years that adds to the time it takes to complete tasks. Quite often I find myself complaining that the engineers must be drinking too much Red Bull and Vodka as most of the features they add make no sense or completely convolute a simple process into a multi task process that becomes worthless. Arrgh!   I am however, one of the lucky ones that is being allowed to test the beta version of a campaign search feature. Over the course of this last year this test version has gone through a few changes, mostly all for the better. Once it is released I think you will be happy with it. I have to  say that the testing process is painfully slow but the engineers, or whoever, are listening and the product is improving. ... View more

This situation is especially true, only in reverse for organizations that deal with children, schools, clubs, etc. where an parents email address is used to send information concerning a child. It used to be available to have one email associated to multiple contacts. Ie. moms email mom@cc.org was used for john in the third grade and sally in the 6th grade. Mom , Sally and John were each individual contacts with the same email address. Sally was on a list titled 6th grade and John was on a list titled 3rd grade.  The 3rd grade teacher could send a notice to the class list with the greeting dear John and John's mother would receive the email seeing it was addressed to John. She knew immediately that the email was from his 3rd grade teacher.  Conversely the Principal could send an email to the entire school and with CC policy of not sending duplicate email to the same address Mom would receive only one email regarding all her children.  Today this is not possible . To send information information specific to an individual child requires that child to have their own personal email, which even today is is still not the norm.   Please bring back the ability of one person having multiple emails, and one email having multiple contacts. I worked so much better for those of us who deal with families.   ... View more

Read my solution above, posted on 7/8/2016. We have been using this method to resend to clients that have not opened an email, or that we wish to resend again as a reminder. You can use this same method to send an existing email to a new list. Just open the list you want to send to, click the select all checkbox, go to quick send, select the email and send. Takes 1-2 minutes tops. ... View more

Hi Patrick, Both opens and 'Did not opens' are important. At this stage for us, it is the unopens (is that a word?) that we want to identify. The problem with unopens is ensuring that they indeed are not opening something we have sent. Contacts that never open can be sent a specific campaign designed entirely with one focus, on being opened. A contact that never opens is treated differently than a contact that opens 1 out of ten or twenty campaigns. If we could track the infrequent opener, then send only campaigns specific to their interests, that would be a big help and we would receive fewer unsubscribes.   I have used your technique of creating the 'Did not opens' list. It's very time consuming, and while it is helpful for the unopeners, it is of little value for identifying the infrequent opener's campaign likes (unless you have a trick up your sleeve you would like to share.   Thanks for listening Dave t is more important to see a contacts engagement where they do not open most campaigns but do open some. ... View more

The article you refer to is not very useful information unless you want to go after contacts who did not open a specific campaign.  I think  LetiziaZ    and I are requesting a method for compiling contacts that are not opening campaigns (or who ARE opening campaigns) over a period of time so that we can target those contacts with specific campaigns designed to increase opens (for those who are not opening) or kudos and benefits to those who are opening on a regular basis.   Your educators on the west coast have been pushing this concept in their seminar/webinars for at least 2 years, but when queried as to how we can accomplish this task they have no answer or they refer to the CC team for solution.   To use email marketing efficiently we need this information, otherwise we are left with the shotgun approach to marketing that overloads every contact with too many campaigns that may not be in their interest and causes them to unsubscribe.   ... View more

Since 2004, 62 Pages of comments, thousands and thousands of requests, Constant Contact users should have figured out by now the campaign search feature is not going to happen. Long term users like myself just chuckle and shake our heads when someone requests this feature.   Since the search feature is not going to happen, why doesn't CC educate us how to best work with the system in place. How do they name their campaigns, or what work-arounds do the employees of CC use to make searching campaigns easier. Come on CC tell us how to do it! ... View more

Nooooo! Do not remove the ability of one contact to have multiple addresses. If you do, please keep in mind that some contacts have seperate home and work email addresses and receive different campaigns depending on whether the campaign is work related or pleasure related. ... View more

just select the client by checking the  box to the right of the client in the contacts page and go to more actions at the top toolbar and select quick send. This works great if the campaign you want to send is in the mors recet 10 sent. If any further back you have to do the multi step process which, I agree is cumbersome. ... View more

You are so on the money. Once again CC has issued a new and improved feature by making it even slower and more difficult to use. If you have 20 - 50 emails this probably works but if you have more than 50 (we have 400+) to have to scroll down and down again and again takes forever. And the customer specialist sneeringly suggested that all I had to do was change the sort to get to where I wanted to go. Tell me how that works for you when you want to find  "LOP MZT 2017". This new and improved feature makes old system which was miserable look good in comparison. Give us the ability to search by name or date or at least let us list more than 25 campaigns at a time and click different pages. ... View more

They'd like to have the ability back to add an email address that has a different name attach to it, but with the same email. So wants same email addresses, but with the same email. ... View more

When verifying information to import into Constant Contact, when trying to post, says must be logged in to post. ... View more

Hey Hannah,   Isn't this already available from reports? If the error the person is looking for is a bounce type, then you can tag the bounced contacts from email reports and export the contacts to a CSV or Excel and then have fun correcting the errors.   ... View more

We have over 40 different lists that a contact may be assigned too. The most common unsubscribe we get is from someone receiving the wrong email message. This is usually caused by mistakenly adding an inappropriate list to a specific email. Reviewing an unsubscribe email list history is very helpful in preventing others from being sent an improper message. Without that information we don't know the list that was inadvertantly added to an email send. Please let the email list history of an unsubscribe remain in the contact profile. ... View more