Experiencing multiple issues. I am sorry to be so negative, but you have removed so many features that those of us who are long time customers are really feeling the pain. I spent 2-3 hours on the phone with two of your CS people and resolved very little. (Your CS people are great! Here is kudo's to Sara in Colorado!) I applaud efforts to make contact management better, however if it was not broken why get rid of it? Here are specifics: You have removed many features that we use constantly. You have removed those contacts that were kept in a remove file with out warning me. We can no longer look up a contact and see a tally of opens, clicks, or bounces. You are making us scroll through the engagements and count each entry to see how many opens. When using resend you no longer allow us to see which contacts will be sent to. You no longer allow us to manage bounces by placing them in a remove file for later editing, exporting, or storing in a list. The new import system with the ability to have multiple records for single email addresses will be helpful, BUT you should have given a heads up on the changes for importing contacts so we could make adjustments before the upgrade. Now it is too late and I will have to remove all contacts from CC and rebuild all of our contacts as they do not conform to the new merge or match import method. I have been informed that the tracking for a contact will no longer be strictly by the email address. The explanation was a bit fuzzy but it appears that is is now possible to resend tan email to an email address if there are multiple name associated with a single address. I train people in using Constant Contact and most of the training I do is in contact management - working with customer data bases, contact import, and list management. Database management development within the CC environment is a good thing, as It's an area many people have problems with. If, as the CS people stated, it is true that you developed this upgrade based on feedback from customers than I have to say that your customers do not understand database management and are a poor data resource for upgrade development. That may be a bit harsh, but the few benefits of the upgrade do not come close to making up for the ease iof operation and individual contact activity data that has been lost. And, I have to bring it up again, how do we retrieve those contacts that were held temporarily in remove folders that have now disappeared but seem to still be included in our overall counts? Those were actual customers and I need them back. My best to the staff who are tasked with fixing the glitches and having to deal with us irate customers. Sincerely, Dave.
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