About Zoe_H

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

Zoe_H · ‎09-20-2020

Hello @KevinH965, Thank you for reaching out to the Community! Can you please give me some more information about how the image search option is not working and what is causing you to always refresh your screen? Thanks!

Caitlin_M · ‎08-31-2020

Hi all. We did have a reported system issue on Sunday, August 30th that caused some customers to not be able to log into their accounts or work successfully in them. The issue has since been resolved.

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

Zoe_H · ‎05-24-2020

Hello @LindaT75, You should be able to see the lists you sent your survey too by clicking on the title of the survey you sent, and then selecting your survey invitation. The sent number will be next to the title of the invitation.

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

Zoe_H · ‎05-08-2020

Hello @DorothyE88, I apologize that you are having this experience! Can you please delete the video block and insert it back into your template and try again with your link. If that doesn't work, please reply back with a screenshot of what you see. Thanks!

RogerM8 · ‎05-08-2020

Thanks so much. It was a very helpful advice. Stay safe my friend.

William_A · ‎05-07-2020

Hello @A4PC , It was something available with the old editor that would have issues with built-up faulty coding - thus it was all the more imperative to save a "master" template. The new editor completely avoids this issue, making it so email templates can be easily re-copied without worrying about built-up faulty coding. The "My Templates" tab available on the new-template selection screen is an artifact from that old editor's availability.

julieshreve · ‎05-05-2020

Hi Zoe! Thank you so much! Much appreciated! Julie

Zoe_H · ‎05-04-2020

Hello @JenniferOrr, Thank you for reaching out to the Community! When customer's want to unsubscribe only from specific lists, they will go through the Update Profile link at the bottom of the emails you send. We are currently working on an easier way for customers to know how to do this and I will submit your feedback on it now. To see how too edit the Update Profile form click here!

Zoe_H · ‎05-03-2020

Hello @user245146, Thank you for reaching out to the Community! I do apologize for the experience you had over the phone. You are definitely able to change your account owner information using the steps provided already as long as you are logged in as the Account Owner. When you click on the name in the top right hand corner, does it say "Account Owner" or something else?

TonyC69 · ‎04-26-2020

Thanks for the instruction on segmenting by "opens". Perfect solution. Tony

William_A · ‎04-20-2020

Hello @ReginaH630 , You can always unpublish a Lead-Generation Landing Page if you wish for the link to no longer work and want to delete it. Or you can make edits if there's typos, coloring changes, an improperly linked thank-you-page website / document, etc. you need to fix.

William_A · ‎10-24-2024

Hello @KierraT35 , I got our logo removed from your account's email and landing page footers. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

Zoe_H · ‎03-08-2020

Hello @CraigvilleCommunity, I apologize for the experience you are having with Hotmail delivery. It looks like this issue as been fixed and Hotmail users should be receiving your newsletters. If you could check with your users to see if your emails are in spam and then give our Delivery team a call and they will be able to do additional research on why your emails are not delivering to those contacts.

Zoe_H · ‎02-23-2020

Hello @RobP1450, Without seeing the actual file saved on your computer, it's possible the encoding of the file type is incorrect. You will want to change the image format and resave it as a png.

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