Want to add new email to active automated series

You should be able to add new content to active email automations. This will allow for you emails receiving content to continuously be able to receive updated and new content without the automation ending.

25 Comments
HenrietteR
Regular Participant

I should be able to add an email to an existing automated thread after it finishes, and it should still send it. As of right now, if all emails in a series have been sent, and you add one more, it will not send it out to the contacts that have completed the series, only to new ones added that will run through the series. Doesn't make sense. Please add that as a feature.

Rob_L
Employee
Status changed to: Voting Open

Hi @HenrietteR

 

Thanks for your great feedback. I can absolutely understand how it would be helpful to have those contacts that have already completed a series re-queue when a new email is added to the end of the series. I'm going to bring this feedback back to our design team and open this topic up for voting so other customers have the opportunity to second your feedback.

 

Thank,

Rob L.

DeannaH10
Member

PLEASE MAKE AUTO-RESPONDERS MORE USER-FRIENDLY / DYNAMIC / FLEXIBLE!

Why did CC change their auto-responder series? The old one was way better. I used to be able to activate an auto-responder - pause - edit - add in more emails - reactivate. Now I have to copy the entire thing to add in more emails and then delete the old one? I also used to be able to copy email templates (for auto-responders) from older auto-responders from even 6 months back. Now the only option is to copy templates from the most recent emails. Some of these changes are so silly and unnecessary. Please just make them easy, flexible, with the ability to copy, pause, activate, reactivate, add more emails, delete emails, copy templates from any time period, etc. Why the sudden restrictions???

Chris__D
Employee
Status changed to: Open Questions

Hey @DeannaH10, I really appreciate you sending this feedback over. We've received a lot of requests for the features that you've mentioned in this thread and we are definitely looking into it. We're actively working on giving users more control over their edits as well as providing more copy options. 


When you want to make edits to your campaign, are you wanting the campaign to continue sending while you are making those edits and then once you're done, are you wanting it to start using the most updated version? Some users prefer the campaign to stop sending until the edits are made, so I'm just trying to get an understanding of what'd work best. 

Chris__D
Employee

From DeannaH10: 

Thank you for reaching out. Either, or, is fine by me, so long as we can continue on with our existing nurture instead of having to cancel the nurture, re-create the entire thing with the new emails, and then re-activate. The older autoresponder version allowed us to pause it, add new emails to the existing nurture, and then un-pause it. That worked great. I have my bi-weekly newsletters on an autoresponder series to save me time and help me better schedule the newsletter frequency. It’s great to be able to add to the existing nurture on an on-going basis. I also have lead nurture campaigns where, when things change in our organization, I would like to be able to make those necessary edits to the nurture emails to better nurture leads and potential customers. Again, I now can’t pause > edit > un-pause. It seems I have to cancel > re-create > activate again. It would also be great if there wasn’t a cap on the number of emails you can include on an autoresponder. Right now it’s capped at 15 emails. While we’re at it, can you please add a ‘search’ functionality to email campaigns by title or name; right now you can only search previous email campaigns by date. 

Thanks for keeping Constant Contact great!

 

First-NameL29861
Participant

Hi Chris_D

 

Is there any progress with adding these features back into the automated series function?  I'm really frustrated that I can't add additional emails to existing autoseries, this is really limiting and particularly frustrating as CC used to offer this when we joined.  Given the feedback from many other users, I'd love to know when you're adding this back in, I feel it's a fundamental flaw of the software!

DeannaH10
Member

I use auto-responder to send pre-scheduled newsletters and I had some contacts queued. They received the last email before I had the chance to schedule a new one, and now they wont be sent the new emails taht I just added because the "delay period" has passed. Now I have to create an entirely new, separate auto-responder just to add those contacts!  Why is Constant Contact's auto-responder such a major issue these past six months? So many silly nuances. Does anyone out there know of an alternative company other than Constant Contact that I can switch to?

FionaFry
Participant
So, I have had a legacy email series for quite some time and I want to create another series and it seems that I can't do that. There are issues with your new automation campaign that are unacceptable to me. Namely, the ability to add an email to a series after the series is activated. That means I have to create the whole sequence all at once before activating. That's nuts. I am building a series over time not all at once. Causing me to look at other platforms.
JamesD845
Participant

I need to be able to append more emails onto the end of an automated series in order to use constant contact to keep in touch with my customer's project lifecycles...

RebeccaP029
Participant

Agreed! This is a major setback in creating autoresponders. 

TerranJ3
Participant
Hello, we need the ability to add to an email series after it is created instead of having to cancel and create a new series when we want to add additional email messages.
EllenS71
Occasional Participant

Please consider adding the option to add to an email series as it is active! Thank you!

DRemy123
Participant
It would be really cool to be able to edit automation sequences and add an email without cancelling series and recreating the entire sequence again just to add a couple of emails.
SSUexed
Participant

Ugh!!!! Just found out I can't add an email to my series.  The old Auto version allowed this and now it is gone- why????

 

Looks like I'll need to copy my series to add more letters and subject some leads in my list to another round of the first letter.

 

 

WillS49
Regular Participant

years later.... nothing

WillS49
Regular Participant

No clue why this doesn't have hundreds of votes... not being able to add to the series is ridiculous. 

Frankie_P
Moderator

Hi @WillS49

 

There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. We apologize, while we may not have a time estimate for this feature request, the more request a thread like these receive the higher of a priority it can be given by our Product Team. 

 

I did also want to make you aware while we may not respond to every comment – it is acknowledged. So thank you for submitting your feedback on our automated templates. We are always open to ways we can better our user’s experience! In fact, here is a section of our Community that helps explain what we do with our customer’s feedback

AriN11
Participant
Unless I'm missing something, it seems like once you start an automatic email series, you can't add emails to it. This is very annoying, as I might come up with a good idea for a 3rd or 5th email, but I can't add it. I have to cancel the series, and start over again.
DavidR05741
Participant

Dear Constant Contact Support Team,

 

What are you doing? People have been asking for an option to add a new email to their active automation series without cancelling it. You can add 'Pause and edit' and after we are done with creating new email there should be an option to 'Resume Auto Series'. That's very basic and simple. Why do you need thousands of votes to add this feature? This is important.

Frankie_P
Moderator

Hi @DavidR05741

 

We apologize we do not have a current time estimate of when this will be available. There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. We will however reach out to this thread if there are any further updates we can share. In the meantime here is a section of our Community that helps explain what we do with our customer’s feedback.

Caitlin_M
Administrator
Status changed to: Under Consideration

We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

RichardP04
Participant
We really need to be able to add additional emails to the automated series. As my business evolves I need to constantly add more content in my drip-education material. By not having this option in the new format it’s very inconvenient and frustrating to say the least. The old legacy automated series was great! You could easily add content as your business evolved. I don’t want to copy an entire series each time I need to change my content. Please fix this issue!!
ClevelandWhiskey
Occasional Participant
I would like to be able to add more steps to an automated series after it has been published.
TaylorH955
Participant
Hi just spoke with a chat person who said I cannot build more emails off of an existing active campaign. I donâ t see why that is a limitation. Sounds quite archaic. Please fix that.
WillS49
Regular Participant

@frankie_p 

There’s lots of reasons people move to other email platforms when they are unhappy as well. 

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