You should be able to add new content to active email automations. This will allow for you emails receiving content to continuously be able to receive updated and new content without the automation ending.
I should be able to add an email to an existing automated thread after it finishes, and it should still send it. As of right now, if all emails in a series have been sent, and you add one more, it will not send it out to the contacts that have completed the series, only to new ones added that will run through the series. Doesn't make sense. Please add that as a feature.
Thanks for your great feedback. I can absolutely understand how it would be helpful to have those contacts that have already completed a series re-queue when a new email is added to the end of the series. I'm going to bring this feedback back to our design team and open this topic up for voting so other customers have the opportunity to second your feedback.
PLEASE MAKE AUTO-RESPONDERS MORE USER-FRIENDLY / DYNAMIC / FLEXIBLE!
Why did CC change their auto-responder series? The old one was way better. I used to be able to activate an auto-responder - pause - edit - add in more emails - reactivate. Now I have to copy the entire thing to add in more emails and then delete the old one? I also used to be able to copy email templates (for auto-responders) from older auto-responders from even 6 months back. Now the only option is to copy templates from the most recent emails. Some of these changes are so silly and unnecessary. Please just make them easy, flexible, with the ability to copy, pause, activate, reactivate, add more emails, delete emails, copy templates from any time period, etc. Why the sudden restrictions???
Hey @DeannaH10, I really appreciate you sending this feedback over. We've received a lot of requests for the features that you've mentioned in this thread and we are definitely looking into it. We're actively working on giving users more control over their edits as well as providing more copy options.
When you want to make edits to your campaign, are you wanting the campaign to continue sending while you are making those edits and then once you're done, are you wanting it to start using the most updated version? Some users prefer the campaign to stop sending until the edits are made, so I'm just trying to get an understanding of what'd work best.
Thank you for reaching out. Either, or, is fine by me, so long as we can continue on with our existing nurture instead of having to cancel the nurture, re-create the entire thing with the new emails, and then re-activate. The older autoresponder version allowed us to pause it, add new emails to the existing nurture, and then un-pause it. That worked great. I have my bi-weekly newsletters on an autoresponder series to save me time and help me better schedule the newsletter frequency. It’s great to be able to add to the existing nurture on an on-going basis. I also have lead nurture campaigns where, when things change in our organization, I would like to be able to make those necessary edits to the nurture emails to better nurture leads and potential customers. Again, I now can’t pause > edit > un-pause. It seems I have to cancel > re-create > activate again. It would also be great if there wasn’t a cap on the number of emails you can include on an autoresponder. Right now it’s capped at 15 emails. While we’re at it, can you please add a ‘search’ functionality to email campaigns by title or name; right now you can only search previous email campaigns by date. Thanks for keeping Constant Contact great!
Is there any progress with adding these features back into the automated series function? I'm really frustrated that I can't add additional emails to existing autoseries, this is really limiting and particularly frustrating as CC used to offer this when we joined. Given the feedback from many other users, I'd love to know when you're adding this back in, I feel it's a fundamental flaw of the software!
I use auto-responder to send pre-scheduled newsletters and I had some contacts queued. They received the last email before I had the chance to schedule a new one, and now they wont be sent the new emails taht I just added because the "delay period" has passed. Now I have to create an entirely new, separate auto-responder just to add those contacts! Why is Constant Contact's auto-responder such a major issue these past six months? So many silly nuances. Does anyone out there know of an alternative company other than Constant Contact that I can switch to?
I need to be able to append more emails onto the end of an automated series in order to use constant contact to keep in touch with my customer's project lifecycles...
Agreed! This is a major setback in creating autoresponders.
Please consider adding the option to add to an email series as it is active! Thank you!
Ugh!!!! Just found out I can't add an email to my series. The old Auto version allowed this and now it is gone- why????
Looks like I'll need to copy my series to add more letters and subject some leads in my list to another round of the first letter.
years later.... nothing
No clue why this doesn't have hundreds of votes... not being able to add to the series is ridiculous.
There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. We apologize, while we may not have a time estimate for this feature request, the more request a thread like these receive the higher of a priority it can be given by our Product Team.
I did also want to make you aware while we may not respond to every comment – it is acknowledged. So thank you for submitting your feedback on our automated templates. We are always open to ways we can better our user’s experience! In fact, here is a section of our Community that helps explain what we do with our customer’s feedback
Dear Constant Contact Support Team,
What are you doing? People have been asking for an option to add a new email to their active automation series without cancelling it. You can add 'Pause and edit' and after we are done with creating new email there should be an option to 'Resume Auto Series'. That's very basic and simple. Why do you need thousands of votes to add this feature? This is important.
We apologize we do not have a current time estimate of when this will be available. There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be available. We will however reach out to this thread if there are any further updates we can share. In the meantime here is a section of our Community that helps explain what we do with our customer’s feedback.
We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.
There’s lots of reasons people move to other email platforms when they are unhappy as well.
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