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Add or remove an email from the Embeddable Newsletter Archive

Lavender
Occasional Participant
‎06-11-2021 03:20 PM
‎06-11-2021 03:20 PM

Have attempted to archive 4 recent newsletters, one at a time, in order of appearance allowing time between each addition per instructions. I received a "Success" message yet they do not show in the Archive folder.

 

I am using Safari on an iMac (late 2013) with macOS Catalina Version 10.15.7

 

Suggestions?

0 Votes
4 REPLIES 4
Zoe_H
Employee
Employee
‎06-13-2021 12:03 PM
‎06-13-2021 12:03 PM

Hello @Lavender,

 

Thank you for reaching out to the Community! For troubleshooting purposes, can you please switch browsers to see if they appear? Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
0 Votes
Lavender
Occasional Participant
In response to Zoe_H
‎06-15-2021 02:18 PM
‎06-15-2021 02:18 PM

Hello @Zoe_H

 

Thank you for the suggestion. I have now tested the steps with Safari, Firefox, and Chrome. Unfortunately the results are the same.

 

(view in My Videos)

0 Votes
William_A
Moderator
Moderator
In response to Lavender
‎06-17-2021 11:25 AM
‎06-17-2021 11:25 AM

Have you updated the archive widget's embed code at all recently? If not, it might be worth copying the code from our end, and plugging it into your website again, to see if that forces an update. If not, then you may wish to call our general support line so they can perform more advanced, live troubleshooting with you.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
0 Votes
Lavender
Occasional Participant
In response to William_A
‎06-18-2021 01:19 PM
‎06-18-2021 01:19 PM

Thank you William. My issue is not the widget, it works just fine and has been updated as an additional test. 

 

My problem is the CtCt system tells me I've successfully added campaigns to the Archive, yet they do not show. You can see my process in a screen recording I made for @Zoe_H above.

 

I have a campaign I'm editing for delivery today so will contact the general support line when done.

 

Thank you for your input.

 

Susan Harrington

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