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Can anyone tell me why this is happening

First-NameL67560
Occasional Participant
‎12-16-2021 07:24 PM
‎12-16-2021 07:24 PM

Screen Shot 2021-12-17 at 11.21.14 am.png

0 Votes
4 REPLIES 4
Amanda_G
Employee
Employee
‎12-16-2021 07:42 PM
‎12-16-2021 07:42 PM

Hi @First-NameL67560 , 

 

That is odd! I spoke to my technical department, and neither of us are able to replicate this within your account, which leads us to believe it may be some kind of browser extension issue or setting that is turned on in your browser. We may need additional information. What browser are you using when you are running into this issue? What extensions are installed on your browser? What device are you using when logging into your account? 

 

I believe it may be best for you to give our support team a call if you are able to. That way, they can troubleshoot this issue with you and our technical department on a live, 1:1 basis. 


Amanda G.
Community & Social Care
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First-NameL67560
Occasional Participant
‎12-16-2021 07:50 PM
‎12-16-2021 07:50 PM

Thanks Amanda, I'll give the support team a call

0 Votes
First-NameL67560
Occasional Participant
‎12-16-2021 08:38 PM
‎12-16-2021 08:38 PM

Operator error... I restarted my computer and it's working fine now.

0 Votes
Caitlin_M
Administrator
Administrator
In response to First-NameL67560
‎12-17-2021 08:06 AM
‎12-17-2021 08:06 AM

Glad to hear this! Thank you for letting us know. Feel free to reach back out with any additional questions.

--

Caitlin M.
Community Manager
0 Votes
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