Contact from Wordpress plugin is added to all lists

LandonV7
Occasional Participant
0 Votes

I have 2 lists in constant contact, but my form in wordpress is adding the contact to both lists. How do i select the correct list to add to?

5 REPLIES 5
Zoe_H
Employee
0 Votes

Hello @LandonV7,

 

Thank you for reaching out to the Community! Please see the screenshot below to find where you choose your lists on your form in WordPress. Thanks! 

Zoe_H_0-1636557131045.png

 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
LandonV7
Occasional Participant
0 Votes

Hi Zoe, thanks for the quick response! That is where i've selected 1 of the 2 lists that i want the contacts to go to. Unfortunately, they always go to both. I've also tried selecting both there, and then choosing which one when testing the form. The contact still goes to both lists. Is this a limitation of the free version perhaps? 

Zoe_H
Employee
0 Votes

Hello @LandonV7,

 

We would like to research this further to find out what might be causing this. It doesn't look like you have any limitations, but you may want to give us a call to speak with a specialist on WordPress about this and provide a link to your form along with a screenshot of the lists you have selected. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
LandonV7
Occasional Participant
0 Votes

Thanks Zoe H! I spoke with one of your specialists, and it appears that if I had a contact in both the lists, and deleted the contact out of both. Then tried to submit the same contact from Wordpress Constant Contact Form again, it somehow remembers that that contact was in both lists, and puts it in both lists again. New contacts seem to work. So, I think I'm good for now for rolling this out for new contacts, but definitely something that should be fixed in case this use case is needed when live. The specialist is logging a ticket for further investigation. Thanks.

Zoe_H
Employee
0 Votes

Hello @LandonV7,

 

That is really good to hear! Thanks for the update. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.