Emails Distorted in Gmail Mobile

[PamelaG90]

Can someone please tell me why my emails are distorted in gmail on mobile devices? See images. Apple Mail verses Gmail on my iphone. 

[Zoe_H]

Hello @PamelaG90,

Thank you for reaching out to the Community! Looking at your screenshots I am not sure I see what is distorted. Your images may not look exactly the same due to your phone shrinking them to fit the size of your screen. Can you give us some additional information if it's not just the images you are seeing as distorted? Thanks! 

[PamelaG90]

It's the not images but how the copy flows with the images. You can see on the top image I provided that the copy is stacked neatly above the photo. On the bottom image from Gmail on my iPhone, the copy extends in an awkward column with a tiny photo at top. It seems like Constant Contact emails are not automatically reformatted for Gmail mobile? Is there a work around for this?

[Amy_Y]

Hi @PamelaG90 Thank you for reaching out to us. The mobile stacks and flows from left to right from the version you created in the editor. The result depends on which blocks you have chosen to use in the editor. For example if the image is placed with wrap around text ( when you place the photo a pink rectangle appears in the editor) it will show up differently than if you place the image above or below text (when you place the photo a pink line appears in the editor) If you need further assistance please reach out to us. conta.cc/2BcQMt1 - Contact Support

[PeconicLandTrust]

Hi Amy,

This issue, I think, is that the same email is displaying very differently in the two mobile viewers. We're having a similar problem, and would like to know why the flow hasn't been optimized for Gmail.

Thanks!

[William_D]

If your email is particularly long, Gmail may end up distorting it and cutting it off partially - even in their app and mobile website variations. There may also be instances where you need to flip your mobile device to horizontal mode and then back to vertical mode to resolve the issue, which stems from an issue on the receiving end in Gmail.