Getting code in store emails that I did not enter.

PaulaE30
Participant

Yesterday I was getting this code (that I did not enter) in store emails and I could not  eliminate it.  Today the code is gone. 

What causes this situation and how can I correct it? Thanks

Code that was inserted in email"

@media print { .ms-editor-squiggler { display:none !important; } } .ms-editor-squiggler { all: initial; display: block !important; height: 0px !important; width: 0px !important; }

Top Answer
PhillipA10
Regular Participant

It turns out that our culprit was the Microsoft Editor plugin.  Disabling the plugin while working in the email editor resolved it. Hope this helps someone.


7 REPLIES 7
William_A
Administrator
0 Votes

Hello @PaulaE30 ,

 

I'd recommend reaching out to the Website Builder support team directly with this info, so they can troubleshoot it in their system.


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William A
Community & Social Media Support
PhillipA10
Regular Participant

This is a problem for us too, and goooooood luck reaching anyone at the "website builder support team".  I have been listening to this stupid music and the robot interrupting it on a timer to tell me how important I am.  

RayMcCarty
Occasional Participant

Same problem here. Started about a month ago. REALLY annoying. You proof your email and it it's there in Chrome and not in Edge, then send the email and it appears again!!! Very frustrating. PLEASE GET IT FIXED!!!! doesn't have this issue:)

PhillipA10
Regular Participant

It turns out that our culprit was the Microsoft Editor plugin.  Disabling the plugin while working in the email editor resolved it. Hope this helps someone.

Zoe_H
Employee
0 Votes

Hello @PhillipA10,

 

I am happy you got an answer from our Website team! Thanks for the update. 


Zoe H.
Community & Social Media Support

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ThomasM8187
Occasional Participant
0 Votes

Thank you! This solved my problem

ialfedu
Participant
0 Votes

Thank you soo much! Really frustrated me out, this issue has. Had to completely remove the MS editor plugin for it to get back to normal. Thanks again!