Hello @DianneF713 ,
Are you getting any specific error messages or anything? I was able to go into your account to copy your latest email without any issue. Are you still running into the error? If so, I'd suggest performing some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis.
If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.