For some reason, the links to our website gets corrupted and CC puts in an extra https:// to the links that already have the https:// obviously it goes into error we tried everything: change the link, delete and re-insert the link etc. nothing seems to works. please advice
Solved! Go to Solution.
So after working with our Tier 2 team a bit, we tracked down the source of the issue.
When a URL is linked in an email, if it lacks the https:// the system will try to compensate by forcing in an https:// for it. However it then tries to overcompensate for all links added going forward, meaning that any new link you'd try to add would result in the issue we were encountering.
There is a T2 copy of your "corrupted links" version in your account, if you'd like to use that, and remove the CSC TEST LINK at the top of it.
Otherwise, the other option would be to make the fix in the normal version of your email. Simply go to your "visiting our website" bit, edit the hyperlink, add the https:// to the front of the URL, and then save the change. That should resolve the issue for that link, and for further links being added with that domain.
Hello @CoCoMG ,
I'm not able to recreate the issue at all from my side. For the sake of troubleshooting to narrow down what the cause of the issue may be:
The links should read https:// preceding the name of the webpage
In Constant Contacts it becomes https:// http// preceding the name of the webpage
This happens with all our webpages on our site https://ccmg.ucanr.edu/
I do have to mention that the site currently runs extremely slow and times out sometimes
I tried manually typing the link in, deleting the extra http//, starting from scratch, etc. nothing seems to work
So after working with our Tier 2 team a bit, we tracked down the source of the issue.
When a URL is linked in an email, if it lacks the https:// the system will try to compensate by forcing in an https:// for it. However it then tries to overcompensate for all links added going forward, meaning that any new link you'd try to add would result in the issue we were encountering.
There is a T2 copy of your "corrupted links" version in your account, if you'd like to use that, and remove the CSC TEST LINK at the top of it.
Otherwise, the other option would be to make the fix in the normal version of your email. Simply go to your "visiting our website" bit, edit the hyperlink, add the https:// to the front of the URL, and then save the change. That should resolve the issue for that link, and for further links being added with that domain.
Thank you! This has been resolved
Support Tips
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will
See ArticleSupport Tips
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin
See ArticleSupport Tips
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
See Article