Misspelling in company name


Misspelling in company name

I received a complaint of a misspelling in our company name when it appears as sender, next to our email address.  I've checked our setting & templates, etc.  They are correct.  It's also correct in all the emails I receive.  Not sure if it's just in test emails that she receives or all emails.  The only places where I found the misspelling on my computer is in very old emails & my personal contact list.  


Hello @tinnerhill ,


Did the contact provide the location or a screencap of the misspelling? I went through the entirety of your My Account and My Settings pages and couldn't find the misspelling anywhere, nor could I find it in the emails I test sent - in either the header, footer, or actual email itself.


I'd recommend asking the contact to check their address book to see if they have you in their system with the misspelling - which may be overriding the correct spelling we try to send to them for the header info. If they believe it's something actually in or a part of the emails, try having them send you a screencap or otherwise highlighting where the issue is occurring so we can investigate further.

William D
Community & Social Media Support

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