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Need to pause my subsrciption

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Visitor

Need to pause my subsrciption

Hi There, As you may be aware a lot of North America is on total lockdown for at least the next month. Our business is actually brick and mortar we are a fitness centre offering personal training and group fitness classes. We have been ordered closed for at least the next thirty days. As we will have zero revenue can we put our services on hold for the next 30 days at least until we are told we are allowed to operate. We are very happy with the product but our only other option would be to cancel and start again later or cancel and switch providers during this work stoppage. Thank you for your consideration, Craig Boyd and Pepe Picco Precision Athletics Inc. Please reply 

1 REPLY 1
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Moderator

Re: Need to pause my subsrciption

Hi @CraigB26 

 

I apologize support agents like myself are unable to authorize any billing changes on an account here in the Community. The good news is we have submitted this request to our Billing Support on your behalf. One of these agents can further assist and will be contacting you directly about it.


Frankie.P
Community & Social Media Support

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