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Overview: Sending an automated email series

NicoleS2723
Participant

Overview: Sending an automated email series

Im looking to set up an automated email sequence through Constant Contact but I have spotted one major issue. If the automated emails are trying to get the client to respond or book and appointment, and the customer responds/or books an appt, they are not taken out of the sequence?

 

So, if a customer replies to the 3rd email in the sequence and confirms their appointment date, they will still receive email 4, 5, 6, 7, 8 etc about booking an appointment? Even though they have already done so.

 

How do i fix this? Ideally, a contact should be removed from the sequence once they respond or click a CTA button.

 

Thanks

 

1 REPLY 1
William_D
Moderator

Hello @NicoleS2723 ,

 

You'll need to manually remove the contact from the list that's associated with that automation.


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William D
Community & Social Media Support
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