Some on the distribution list do not receive the email

JeffK450
Participant

Some on the distribution list do not receive the email

We've had several occasions where people on the lists [verified] have not received the email or got it days late. Any suggestions?
1 REPLY 1
William_D
Moderator

Hello @JeffK450 ,

 

Here are some general best practices for deliverability.

 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. I'd also advise setting up self-authentication for your emails since you have your own domain, since the ccsend authentication is meant more for free domains (Gmail, Yahoo, AOL, etc.)

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.


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William D
Community & Social Media Support
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