Suspended emails

Participant

Suspended emails

One of our Wine Club members, Mark Ilitch, does not receive our emails. The note in Constant Contact says it is "suspended". However, his is a valid email address. We want to be able to communicate with our club members and he is very upset with us because Constant Contact will not deliver our emails to his address (). Please advise and respond to . Thank you, Lisa Christopher Tasting Room Manager

1 REPLY 1
Moderator

Hi @MaggieM146

 

I apologize this contact is bouncing as suspended in your account. Email addresses get marked as Suspended after bouncing repeatedly as Non-existent. So it's always good to first check that these contacts are in fact correct.

 

I was however able to remove the bounce status on this contact. I suggest resending one of your most recent emails to them through our QuickSend feature. If this contact continue to bounce, feel free to also reach out to our Deliverability Specialists. These support agents can help look further into these contacts or any other contacts that may bounce in your account.


Frankie.P
Community & Social Media Support

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