I was frustrated to find that after spending a couple hours on tagging my contacts that I wouldn't be able to use the tag filtering feature when sending the email due to having more than 10,000 active subscribers. Why does this limit exist? It makes it very difficult for larger accounts to target their campaigns.
Thank you for reaching out to the Community about your contacts! I apologize for the experience you're having with using tags as you send out your emails. Being able to have the option to limit contacts by tags in an account that has over 10k active contacts, is a feature request our engineers are currently looking into. While we do not have a time estimate of when it will be available, I had tracked your feedback and passed it on to the appropriate teams. In the mean time, as a work around we suggest creating a list of just the contacts you wish to send to and schedule the email to that list.
What are the criteria for the tags that you are using? For instance, are these tags in house categories or based off of your contact's activity in your account? Getting a better understanding of how you use your tags can help us be able to provide workarounds or suggestions that may help.
I was close to migrating our current contacts over to Constant Contact until I stumbled on the thread where people complained that they couldn't use tags when you have over 10,000 contacts. This, to me, makes absolutely no sense. Anyone marketing to a group that large MUST have the ability to narrow the list based on tags. Your customer service person seemed ignorant and told me that there are workarounds, but I would need to subscribe in order to reach the support team. Uhhh...no. I need an answer as to whether this is workable BEFORE I subscribe. So, if I have 12,000 contacts and I want to send an email to those that are tagged with either tag "attendee" or tag "sponsor" is this possible? What does the "workaround" entail? I can't believe that the clunky and awful Highrise system we currently use actually has more functionality than Constant Contact.
We're sorry for any frustrations and glad you reached out about it. Our programmers are currently collecting customer feedback about having the ability to utilize tags for accounts with more than 10,000 contacts. In the meantime, you can definitely utilize email lists to segment, organize and group your contacts! The workaround would simply be to create separate email lists (i.e. "attendee" and "sponsor") in which to send your email campaigns to.
We'd also like to apologize for any miscommunication you may have received from the representative you spoke with. Our customers with free trial accounts do receive the same access to Customer Support as our paying customers. Free trials, however, are limited to testing our products with up to 100 unique contacts. So by uploading 12,000 contacts to your account you would need to upgrade to a paid account in order to send email campaigns to that many contacts. Please let us know if there's anything else we can help clarify!
So would somebody explain how to do this without using tags? I've looked into segmentation but it appears to only be usable based on purchase or email response history. What do I do if I simply want to create a sub-segment off my master list? I migrated from another system because I'd mistakenly thought that ConstantContact was the market leader & I needed additional functionality. So here is my example scenario:
List A is a small list that I initially migrated with, of about 3,000 - customers/prospects. The contacts were all tagged by the type of business they were in (galleries, movers, artists, etc.).
I was getting ready to migrate my list of 22,000 subscribers. When I discovered this issue (among many others). So now I'm hesitant to continue with this unless I have an ability to EASILY segment my database. So the scenario needed is this;
Master Subscriber list needs the ability to be segmented by business type, accordingly:
X number of subscribers are artists
X number of them are museums
X number of them are moving companies
X number of them are galleries
X number of the are framers
X number of them are educators
X number of them are photographers
X number of them are printers
X number are domestic booksellers
X number are international booksellers
X number are conservators
X number are art consultants
X number are dealers
Help with this would be appreciated because I've spent 2 weeks trying to figure out your segmentation and haven't been able to do it yet - and I've been doing this for more than 10 years..
Thanks in advance.
So - what now?
Thank you for reaching out to the Community! The only way to do this would be to create a segment. You can create a segment of all those options you listed off and send out your email only to those segments. You wouldn't have to create a new list or multiple tags, only segments! Please click here to see how it works.
I agree, this is an absolute must needed feature. I have used Constant Contact for years and this used to be a feature. Only recently was the limit set to accounts over 10,000 contacts.
For a long time I was requesting that the ability to "exclude by tag" also be added, as "narrowing" isn't quite enough to guarantee price targeting. It seems instead of progress, we're now going backwards.
Now that the "narrow by tag" feature is gone, I have absolutely no way of targeting without a lot of tedious list management tasks.
I am going to have to change providers as a result.
Thank you for your feedback! We really do appreciate it and apologize that this feature is not available at the moment. I am tracking your feedback on this now and you will be notified when this is available. You may also segment your contacts into different lists if you would like to send more targeted emails! Please click here for information on how to do that.
I would also like to voice frustration at this 10K limit and vote for removing it. We have been using lists for specific segments (for example, when we get email newsletter signups from a specific event and want to send a targeted welcome email), but we have dozens of lists now. It's messy and requires a lot of maintenance for us to keep our lists in order. Please fix this issue. Thank you for working on this issue!
Thank you for participating in the community and providing your feedback regarding the limit of tags for accounts with more than 10k contacts.
We value your input and I have passed your feedback on the appropriate teams. As mentioned earlier in the thread, you do have access to segments, which are similar to tags. We are confident that segments will allow you to segment your list to send targeted emails to your customers while keeping your list organized To see how you can take advantage of our new segments feature, please click here.
Thanks for reaching out in the Community! We certainly value all of our clients, in particular those with large accounts. I can see why this feature would be useful to have on your account, so I am more than happy to provide your feedback on this as well.
I realize many have already voiced support for this, but I also want to say that this is extremely detrimental to our enterprise email program. I don't know why you even allow contacts to be tagged if you don't allow those tags to be utilized. Please fix this ASAP.
Thank you for sharing your feedback here in the Community. I apologize for any inconvenience not being able to use this feature may have caused you. We have submitted your feedback on this feature request in your account and passed it on to the appropriate teams as well.
We've been with Constant Contact for many years and features like this always drag far behind other email programs. As a marketing guy, I'm embarrassed that I can't target the way I know I should when I send out emails. It's counterproductive and incredibly frustrating.
Today, I want to send an event invitation to our subscribers in Ohio but exclude those who have already registered. I should be able to do this with tags or with a feature that lets you send to X list who are not on Y list. And no I can't do it with the event module because unless you exclusively use the event email from the very moment you launch your event, the static list created won't account for people already registered or new people who have subscribed to your list.
Of course I know why these features lag behind other email programs ... money. Constant Contact makes its money from the masses of people with little lists and little email experience and fairly low expectations. Plus, with such a big customer base, CC tried to throttle the server power needed to service customers with bigger lists. I like the all-in-one convenience of CC, but as a market leader, you really could up your game if you wanted to and not be so clunky.
Please don't respond with your pre-written reply. Just tell the development department that people want to target better. This is urgent.
We do completely understand why you would want to use our tag feature in your larger account, and I will submit your feedback to our engineering team. I do apologize for the inconvenience this may have caused, but thank you for your feedback. Have a wonderful Sunday!
Same, echoing above. We're working on growing our 8,000+ email list, and could very soon have over 10,000. I need to tag a group of already-registered people to exclude them from a larger invitation for the same event. They're not a viable segment on their own - just a group of people I need to communicate specific info to for a particular timeframe. Once the event is over and they've been thanked, I don't need to talk to them as a separate segment. I need to know that they attended the event, but not talk to them separately based on that.
Also - if I start creating tags now and the list grows to 10,001 - what happens to the tags? Is all that work tagging for naught and all the fish are thrown back into the sea of the main list - only for me to have to go all the work of segmenting (often unnecessarily in general, but necessary in a particular moment in time) again??
You'll never get a real answer to this question - they should just close this and stop pretending that they're working on it, when honestly the functionality for CC is not much different now than when I was a customer back in the 90s... Can't fight city hall...