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Test email

LindaK413
Occasional Participant
‎11-27-2021 05:09 PM
0 Votes
‎11-27-2021 05:09 PM
I am new to Constant Contact. I sent my first test email this morning, to 3 email addresses. It has not arrived at any of the 3. How do I determine what's not working?
3 REPLIES 3
Zoe_H
Employee
Employee
‎11-27-2021 05:16 PM
0 Votes
‎11-27-2021 05:16 PM

Hello @LindaK413,

 

Thank you for reaching out to the Community! If you are sending to Gmail addresses, make sure to check the promotions folder for your tests. Also, check the spam folder and make changes to your campaign to avoid that from happening again. If your tests are in neither of those folders, please call our Delivery team for more assistance. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
LindaK413
Occasional Participant
‎12-01-2021 10:34 AM
In response to Zoe_H
0 Votes
‎12-01-2021 10:34 AM

Thanks for your help, Zoe.  I have another question - I was just prompted to add multifactor verification to the account before proceeding. I chose to receive a SMS verification code to my phone.  I have added my work partner to the account as a user - will he be offered the same options as I was, and be able to enter his phone number for verification codes?  Or will they come to my phone instead?

William_A
Administrator
Administrator
‎12-01-2021 11:03 AM
In response to LindaK413
0 Votes
‎12-01-2021 11:03 AM

Any additional users on an account will be prompted to select their own MFA method upon their first login using their login credentials.


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William A
Community & Social Media Support

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