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delete an email

TeresaR190
Occasional Participant
‎08-04-2021 11:54 AM
‎08-04-2021 11:54 AM

I don't know how  was verified since it does not exist. I am trying to delete it and leave the  but have had no luck.

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William_A
Moderator
Moderator
‎08-04-2021 02:05 PM
‎08-04-2021 02:05 PM

Hello @TeresaR190 ,

 

It looks like the avs misspelled email address is currently being used as the Reply-To email, which may be preventing its deletion from your Settings. I'd recommend copying or creating an email, and editing the header to select the proper reply-to. If you continue to have issues deleting the address after that, I'd recommend calling in so the phone agents can securely handle the removal of that bad address on our back-end.


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