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importing contacts


importing contacts

30 minutes have gone by and it is still spinning - i have less than 100 contacts on an excel spreadsheet - that is really slow


Hello @MarkW0822 ,


Do you know how many columns of info you were importing? Generally for 100 contacts, even with quite a few columns, it should be an almost immediate upload.


Is it possible you were facing some connectivity issues? If you continue to run into weird lag for smaller list imports or while working elsewhere on our site, would you be able to try these connectivity troubleshooting steps, to see if they alleviate the issue?

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

William D
Community & Social Media Support

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