what is wrong with logging in lately

I. could not log in to my account yesterday. It has been difficult for the last week. Yesterday, I needed to change the password as it would not accept my actual one. Today it says go to payment (even though the bill already paid according to my credit card - and you never send a notification of it) page and it would not load it. Any help or explanation will be appreciated.

Hello @user77266 ,


It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed.


If none of those alleviate the issues, could you please provide a screenshot of your speed test, including the More Info section? Once we have that we can do some more advanced troubleshooting as needed.

William A
Community & Social Media Support

I do not believe it was anything to do with the connectivity as all other sites were loading fine. When I managed to log in to CC, all tabs were loading fine apart from My Account. It was giving a red notice box.

There are certain tabs on my account that you never know if the information is received by CC or not. A good example is  the one for "opt in/opt out for payment receipt invoices. I always make sure this is checked on "Always email...." but to this day I never received a receipt email from CC. I usually find out from my credit card statement.

When you click SUBMIT, there is no clear indication that it is submitted - and clearly it is not as I never get emails.

Thanks for your earlier reply but no need to reply back any further.


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