Hi @PatriciaB36 what browser and version are you working in? Are you unable to drag and drop in a different browser or a private/incognito window? Are you also unable to drag and drop files on your desktop? Does clicking a file with your left mouse button and hold, then click the escape key reenable drag and drop?
Every time I try to add a picture or text box to my newsletter, the scroll goes so fast that I am unable to place my items. It's VERY frustrating and time consuming.
It's not that drag and drop doesn't work - it works fine. If you can get the cursor to stop where you want to drop.
When I drag an image, or an element from build, to the document, the working area scrolls so fast that my target point is off screen before I have time to react. If I reverse the scrolling direction (by moving the mouse), the target point scrolls on to the screen, and off the other end, before I can react. This happens all the time.
After dealing with this for several months, I have trained myself to use only the tiniest mouse movements, which sometimes allows me to get a red line at the point where I want to drop the element. But it's very frustrating to have to try several times for such a basic operation that should be simple.
Because this experience is not something all users have, it is something we have to troubleshoot on a case by case basis. In fact, are you able to provide some of the details previously requested in this thread?
Dragging either an image (from the image list) or the text element (from the build list) to the document (with the target location positioned to the middle of the window) causes immediate scrolling. The document typically scrolls UP (a point in the document goes up) until the target position is above the window. Moving the mouse cursor up (to the top of the window) causes the document to scroll down. Both the scroll up and the scroll down are extremely fast; when scrolling down with the target position starting above the window, it will scroll past the bottom of the window before the user can move the mouse to a position that stops the scrolling (if the user can find such a position).
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