Drag and drop scrolls too fast

[CarolW86]

When trying to add a block to my campaign, the pink line that appears moves much too fast. Thank you.

[Frankie_P]

Hi @CarolW86 are you adding a new block into your email using a track pad or mouse? What browser or operating system are you using?

[CarolW86]

Using Windows 10 and a mouse.

[PatriciaB36]

Building a campaign is very difficult due to erratic scrolling. Very hard to drag and drop. 

[Frankie_P]

Hi @PatriciaB36 what browser and version are you working in? Are you unable to drag and drop in a different browser or a private/incognito window? Are you also unable to drag and drop files on your desktop? Does clicking a file with your left mouse button and hold, then click the escape key reenable drag and drop?

[ScottH7127]

Every time I try to add a picture or text box to my newsletter, the scroll goes so fast that I am unable to place my items. It's VERY frustrating and time consuming.

[JonathanK02]

It's not that drag and drop doesn't work - it works fine. If you can get the cursor to stop where you want to drop.

When I drag an image, or an element from build, to the document, the working area scrolls so fast that my target point is off screen before I have time to react. If I reverse the scrolling direction (by moving the mouse), the target point scrolls on to the screen, and off the other end, before I can react. This happens all the time.

After dealing with this for several months, I have trained myself to use only the tiniest mouse movements, which sometimes allows me to get a red line at the point where I want to drop the element. But it's very frustrating to have to try several times for such a basic operation that should be simple.

[CarolW86]

I agree!!  This problem drives me WHACKO.  Please fix it.

[LarryN385]

I agree.  Driving me crazy and taking hours.  Why has this not been fixed?

[Frankie_P]

Hi @LarryN385

Because this experience is not something all users have, it is something we have to troubleshoot on a case by case basis. In fact, are you able to provide some of the details previously requested in this thread?

[JonathanK02]

@Frankie_P,

You asked for details:

Asus Desktop M32BC (Asus Desktop AMD FXSeries 8GB Memory 2TB Hard Drive Black
VivoPC Series) 32 MB RAM, 2 TB disk.

Windows 10 Version 21H2 (OS Build 19044.1526)

Firefox V98.0.1 (64 bit)

Microsoft Comfort Mouse 4500 - Pointer speed medium, Enhance pointer precision checked

Dragging either an image (from the image list) or the text element (from the build list) to the document (with the target location positioned to the middle of the window) causes immediate scrolling. The document typically scrolls UP (a point in the document goes up) until the target position is above the window. Moving the mouse cursor up (to the top of the window) causes the document to scroll down. Both the scroll up and the scroll down are extremely fast; when scrolling down with the target position starting above the window, it will scroll past the bottom of the window before the user can move the mouse to a position that stops the scrolling (if the user can find such a position).

What other information do you need?