Export Survey Results for respondent in a Row instead of Stacked

[TysonH]

I would add to my list of unacceptable changes to the Survey functionality is the exporting.  In the Legacy Survey, there were choices on how to export the data.  When choosing Export all to CSV file, the data was organized by respondent, and had all responses to each question on one row in the spreadsheet.

The Export all Results (the only export option) from the current survey is virtually worthless, as the responses are scattered on different rows.  See example below (names and email addresses intentionally deleted):

Question	Response	First Name	Last Name	Date/Time
Comments:	They guy at the front desk was really nice and super welcoming. He had a great attitude and made me feel at home	Leslie		03/15/2021 02:51:51 PM PDT
Comments:	My expectations were week exceeded It was my first and best experience	Leslie		03/15/2021 02:51:51 PM PDT
Other Teams - How would you rate the customer service of the other teams (Pilots, Video Editors, Packers, Management, etc.)?	Excellent	Leslie		03/15/2021 02:51:51 PM PDT
Other Teams - How would you rate the customer service of the other teams (Pilots, Video Editors, Packers, Management, etc.)?	Excellent	Sandra		03/15/2021 12:38:51 PM PDT
Comments:	Kelly was my instructor and he was absolutely awesome I loved the way he treated me and my husband he was so nice and super outgoing made me feel safe and had a smile all the time. For sure coming back with him and recommending to my family friends	Leslie		03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service on the phone (Initial inquiry, scheduling, weather checks, etc.)?	Excellent	Leslie		03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service on the phone (Initial inquiry, scheduling, weather checks, etc.)?	Excellent	Sandra		03/15/2021 12:38:51 PM PDT
Personal Instructor - How would you rate your personal instructor's level of customer service?	Excellent	Leslie		03/15/2021 02:51:51 PM PDT
Personal Instructor - How would you rate your personal instructor's level of customer service?	Excellent	Sandra		03/15/2021 12:38:51 PM PDT
Tell us your story!  What made you decide to skydive?  What was your experience like?  What were the most memorable parts of your experience at Skydive Snohomish?  How were your interactions with our staff?  Will you do another skydive?  Tell us about your skydive experience for a chance to win a FREE TANDEM SKYDIVE!  By submitting your story, you authorize Skydive Snohomish to use your comments for marketing purposes.	I’ve always wanted to skydive and last year I couldn’t due to COVID but this year my husband surprised me for my birthday and booked my appointment.’y experience was so awesome and the best part was being able to drive around the parachute. The staff was so nice and welcoming I will for sure be coming back soon. My instructor was the best made me feel super safe and always made me smile. I love to do adventurous stuff and this topped it	Leslie		03/15/2021 02:51:51 PM PDT
Tell us your story!  What made you decide to skydive?  What was your experience like?  What were the most memorable parts of your experience at Skydive Snohomish?  How were your interactions with our staff?  Will you do another skydive?  Tell us about your skydive experience for a chance to win a FREE TANDEM SKYDIVE!  By submitting your story, you authorize Skydive Snohomish to use your comments for marketing purposes.	Great experience! Mike was super nice and helpful and made me feel safe throughout the skydive. Thanks!	Sandra		03/15/2021 12:38:51 PM PDT
Instructional Team - How would you rate the level of customer service of the Instructional Team as a whole?	Excellent	Leslie		03/15/2021 02:51:51 PM PDT
Instructional Team - How would you rate the level of customer service of the Instructional Team as a whole?	Excellent	Sandra		03/15/2021 12:38:51 PM PDT
Comments:	Everyone was super nice	Leslie		03/15/2021 02:51:51 PM PDT
Overall Experience - How did your overall experience meet your expectations?	Far Exceeded	Leslie		03/15/2021 02:51:51 PM PDT
Overall Experience - How did your overall experience meet your expectations?	Far Exceeded	Sandra		03/15/2021 12:38:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service in person (Greeting upon arrival, responses to questions, check-in, payment, etc.)?	Excellent	Leslie		03/15/2021 02:51:51 PM PDT
Office Team - How would you rate the Office Team's level of customer service in person (Greeting upon arrival, responses to questions, check-in, payment, etc.)?	Excellent	Sandra		03/15/2021 12:38:51 PM PDT
Comments:	It was great they called me to reschedule my first appointment due to weather. Very nice	Leslie		03/15/2021 02:51:51 PM PDT
Comments:	Everyone was awesome and super nice	Leslie		03/15/2021 02:51:51 PM PDT

[TysonH]

Hi all. There were a few requests here with how survey page results are displayed after exporting. Please view the attached article that shows examples of survey reporting so you can select the appropriate export for your needs.

We made changes to survey exports. When exporting all responses to CSV, the results display in the format shown below so you can easily see how a contact answered your survey questions, including their comments. Does this layout help to review your survey results in a more effective manner? If you are looking for an additional display of survey results, a visual could help so we can best understand what would most help you.

[DeannaC685]

Creating a survey in Constant Contact is easy. However, the formatting of the .csv file that can be downloaded from Constant Contact and summarizes the survey responses needs to be improved. Currently, all of the respondent's responses to survey question 1 are in cells B2, B3, B4, etc. Instead, row 1 should contain the column headers, row two should have all the responses for responder #1, row three in the .csv should have all the responses for responder #2 and so forth. Our company didn't use Constant Contact's survey because of this and used different survey software that puts each respondent's responses in a row in the .csv file. Perhaps provide two formatting options for the .csv file: one option to summarize responses as is being used currently and introduce a new option that formats the .csv as detailed above (each row contains all the responses for each respondent).

[Frankie_P]

Hi @DeannaC685 thanks for sharing this feedback with us! We have tracked your request and opened up this idea so other users can weigh i nas well.

[MargoH]

In the new survey experience there is only one option to export the survey responses. I am used to the legacy survey experience where there are a few different options to export. I always choose the "Raw data .csv - individual responses" option as it organizes the information into columns that work with my internal tracking sheet. The new export is not ideal, especially if you have a survey with a large number of responses. Please consider bringing back the raw data option.

[Frankie_P]

Hi @TysonH thanks for sharing this feedback! We have opened up your idea so other users can weigh in on this as well.

[JGosselin]

I agree with everything that was said above.  The "new" reporting abilities are much less functional than it was in legacy.  Its going to take a lot of time on my end just to process the data. 

[Colleen_Leppert]

I do not like the way the new survey tool exports. I like the format of the previous surveys where the questions ran across the top of the page with one column for each question and responses were listed below in that column. In this new format, the questions are listed all separately down the column and then there are multiple columns with the answers. It's not an easy format to try to tally up and run opposite almost all of our other spreadsheets. So, now I have to pivot the data and hope I don't screw anything up while changing the latyout.

[ScottsdaleE]

Agree, no one would ever use survey data as it is currently exported. The survey data export function is not useful. The default data export should be by respondent, not by individual question. The current data export is an inefficient way to export the data and is fairly useless for anyone who wants to do additional analysis outside of the platform. For example, if I have a survey with 5 questions I would each row to be an individual response, with 5 columns for data entered for each question.

[EllenA]

The new way of exporting results isn't useful. You can't download individual responses (all of the answers from one respondent) and when you download all the responses, it put the questions in rows instead of at the top of a column with each row being an individual person's set of responses to each of the questions. Are you going to provide the old ways of downloading the results? They were so much more helpful.

[JenniferH487]

Casting another vote for the need for the old ways of exporting data. The way it is done in the Legacy version is very useful, but not so much now. I agree with Colleen_Leppert: If we have to manipulate the data to get it into a usable format, there's a possibility of information getting misaligned. Please bring back the old way of exporting data. 

[LonnieB08064]

The reporting in the new survey format is terrible. There is no option to format it to excel and no options in creating the report. It will double our work in creating a report. We have invested hundreds of dollars creating the surveys in the old format and now we are forced to spend more money recreating them in the new format. Who thought it was a good idea not to include a way to merge the old with the new? Very disappointed.