Year in Review Showing Incorrect Data

0 Votes

I just received a year in review infographic, which had missing subject lines, a way too high average open rate (the "average" was higher than that of any single send), and too low clickthrough rate. This would have been interesting data to see, but I unfortunately can't trust any of the results. Disappointing.

3 Comments
Caitlin_M
Administrator
Status changed to: Voting Open
 
Caitlin_M
Administrator
Status changed to: Gathering Information

Hello. It's been a bit since we initially reached out but wanted to check-in to see if you have experienced any further issues with the Year in Review tool. When comparing these statistics, were you checking them against the Reporting tool and selecting Past 12 Months?

Frankie_P
Moderator
Status changed to: Closed - Not Enough Information

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

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