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A confirmed and paid registrant completely disappeared

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A confirmed and paid registrant completely disappeared

One of the registrants for my event completely disappeared. They received a confirmation email from eventspot and I received a notification email from eventspot, as well. They received a payment confirmation email from ProPay and I received one, as well. I just noticed that her record is completely gone from my event registration list.  Can you help? Thanks!

 

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Moderator

Re: A confirmed and paid registrant completely disappeared

Hi @ReinventA

 

Thank you for reaching out to the Community! I took a peek at your account and can see you were able to get in touch with our Support about your event. I'm glad to see one of our support agents were able to help you. Please let us know if there is anything else in your account we can assist with.


Frankie P.
Community & Social Media Support

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