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Bounces

New Member

Bounces

Last Friday I sent out 3 eblasts, and had 24 bounces. One of which was my own personal home email. The lines of assistance clearly stated that bounces are the recipients' fault. And there is nothing wrong with my email.
1 REPLY 1
CTCT Employee

Re: Bounces

Hi @WilliamB015,

 

Thanks for reaching out about this! Checking the reporting for an email campaign and managing bounces is important, and we're glad you're on it! We're sorry your own email bounced as this can be very frustrating. When a valid email address bounces, it is important to remember that Constant Contact bases this information on response codes from the receiving email server. And emails can bounce for a variety of reasons. The bounce type/reason will determine the path to take so here's a link to a very helpful resource: Understanding, Managing, and Removing Bounces. In addition, please feel free to reach out to a Deliverability Specialist if you need more assistance with a particular bounce.

 


Nichelle M
Community & Social Media Support

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