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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.


Occasional Visitor


Last Friday I sent out 3 eblasts, and had 24 bounces. One of which was my own personal home email. The lines of assistance clearly stated that bounces are the recipients' fault. And there is nothing wrong with my email.
CTCT Employee

Re: Bounces

Hi @Chapel_Admin,


Thanks for reaching out about this! Checking the reporting for an email campaign and managing bounces is important, and we're glad you're on it! We're sorry your own email bounced as this can be very frustrating. When a valid email address bounces, it is important to remember that Constant Contact bases this information on response codes from the receiving email server. And emails can bounce for a variety of reasons. The bounce type/reason will determine the path to take so here's a link to a very helpful resource: Understanding, Managing, and Removing Bounces. In addition, please feel free to reach out to a Deliverability Specialist if you need more assistance with a particular bounce.


Nichelle M
Community & Social Media Support

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