I need someone to remove it from my emails. I understand that it can't be removed by me for some reason. Please do so immediately.
If you have any questions, simply email them to my account and I will respond quickly.
Solved! Go to Solution.
UPDATED: March 2018
Many of the elements in the footer are required by law, including the ability for recipients to unsubscribe from your newsletter, so we are not able to remove the entire footer from your emails.
If you are looking to remove the Constant Contact logo from the footer of your email, this is something that can be done very quickly at no cost to you if you are a paying customer. If this is the customization that you are referring to, please let me know and I would be happy to take care of that for you. Alternatively you could call our support line and one of our support representatives will be able to assist you with this.
If you need further customization of the footer, our custom services team can work with you to make a custom footer. This is not a free service and costs $99. If this is something you are interested in please let us know and I would be happy to have our custom services team get in touch with you regarding this.
Please let us know if you have any other questions. Thanks.
I went to check and it looks like you've already reached out directly to our support team and had the footer logo removed. If you have any other questions or need any assistance, please let me know!
Thats pretty lame that you dont give us paying custonmers the ability to do that.
CANCEL MY ACCOUNT. I WILL GO NO FURTHER WITH A COMPANY LIKE YOU. IVE BEEN ON HOLD FOR THE LAST 15 MINUTES.
I WILL BE HAPPY TO GIVE A SHOT.
Thank you for providing your feedback about this. We do not allow customers to edit the footer in their accounts, as there are legal restrictions and requirements for any email sent through a product like ours. In order to ensure that these specific details remain in the footer of an account, we do not allow any edits unless they come from a member of our team who is trained on the requirements we have as well as those set by various legislation. For more information on some of the legal requirements, please see this information about the CAN-SPAM Act.
We are sorry to hear that you wish to cancel your account; however, our billing team will be able to help you process this request on your account. Once you can get in touch with our billing team, it should only take a couple of minutes. I do apologize for the wait time that you are experiencing. If you wish to try again later when it may not be as busy, here is how you can get in touch with our billing team directly.
Thank you for replying here. Since the original topic of this thread in the Community was focused on removing the footer completely, this is what I thought your feedback was on. I apologize for my misunderstanding.
In regards to removing the logo from the footer, I will make sure that this feedback gets sent along to our teams. I also wanted to mention that we have a thread for requesting that within the Community here in our Support Forums. We can get that removed that for paying accounts and we usually get back to responses in that thread pretty quickly.
If there is anything else that we can assist with, please feel free to reach out.
This is the third time I have called to get the Constant Contact line removed from my header. I have canceled my service and discussed with the person again about this problem. Please see that this is taken off as soon as possible. If I need to do something at my end, please email me the instructions.
Thank you for reaching out to the Community! I have removed our logo from the footer of your email. Is that what you were trying to accomplish? We do not have any of our information in the header of our emails.