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Is the engagement history capped at 1,000?

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Is the engagement history capped at 1,000?

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3 REPLIES 3
CTCT Employee

Re: Is the engagement history capped at 1,000?

Hello @FredH188,

 

Thank you for reaching out. The engagement history for contacts currently does have a limit of 1,000 entries, which will show the most recent 1,000 engagement activities. I apologize for any inconvenience this may pose. In the meantime, I recommend posting any feedback you may have about this in our Feedback Area. This is a great place to post ideas and comments, where other customers can vote on your post. Often times, this helps features and functions get added to our product.

Jonathan Rich
Community & Social Media Support

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All Star

Re: Is the engagement history capped at 1,000?

Are those engagement records beyond 1,000 stored but just not viewable by users, or are they deleted?

 

Michael

Moderator

Re: Is the engagement history capped at 1,000?

Hello @mchristo. I checked with an upper level of support and they were able to verify that any records beyond the 1,000 engagement records that show in a contact's profile are not visible for users. Only the 1,000 most recent records are visible in the account.


Caitlin M.
Community & Social Media Support

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