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Re: Frustrating feature - can't update lists without sending out autoresponder

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Occasional Contributor

Re: Frustrating feature - can't update lists without sending out autoresponder

I'm wondering if a solution was ever found for this problem. Everyone on each of my contact lists just started receiving my automated campaign series out of the blue...having nothing to do with the rules to trigger the campaign. Many of these contacts have been on my list for several years, and are emailing me asking why they started receiving these emails. I've had several contacts just unsubscribe as a result. This is not what I am paying a monthly fee to Constant Contact for...to cause me great embarrassment and loss of contacts.
1 REPLY 1
CTCT Employee

Re: Frustrating feature - can't update lists without sending out autoresponder

@VanessaD38

 

Thank you for reaching out to the Community! I already replied to your other post, but wanted to make sure you saw my response.

 

I took a look at your account and I do see you have two Autoresponder series currently activated. In Series 2 specifically, I see there is an email currently scheduled to be sent out 182 days after the new contacts have been added or joined your list. If this is the email culprit, you can click into Series 2, select the Actions option over on the right side of this particular email and unschedule the campaign. Once it has been unscheduled it will no longer send.

 

If this email is not the issue, definitely let us know and we can certainly take a further look into this. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

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