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In recognition of the Presidents Day holiday, our Support office will be open with limited availability on Monday 02/18 from 10:00 am - 6:00 pm ET. Check out our Help Center for all the ways to get in touch with us and get help.
Please help! Every time I send a Social Media post, the image is cropped on Facebook inappropriately. For example, on a full length photo it just puts the portion with the chest or backside in the photo on Facebook. How can I stop this from happening?? Please help!
Thank you for reaching out to the Community about your social share posts! This experience with your images is something we are troubleshooting further. We have however noticed in some cases where Facebook posts that have a thumbnail that is too large will cut off, instead of being resized. I took a look at your most recent campaign and could not locate the image used for it's social share post. .e always suggest using an image that is 475x247, this is the size of the crops that Facebook uses. Please let us know if you need any further assistance with this.
Frankie P. Community & Social Media Support
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