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The newsletters are disappearing. This happens when I use a previous campaign or newsletter and copy it. I then fill it out with the new information - I save both the blocks that have been modified and I make a general save. Then I continue and choose my lists to send to. When I save this part, the campaign disappears completely, my new text is gone and I get back the previous campaign that I used.
This has happened several times. At first I thought it was my fault, so I was extra careful at saving. But this week it happened with 3 newsletters - 2 from a client´s account and now one in my account.
It appears that this issue is under the "exploration" phase of CC. A representative told me that this was a defect of the system. But so far, it has not been fixed.
My recommendation to the community is to always send a test email to ensure that you do not loose your work. My recommendation and request to Constant Contact is to send an immediate warning to all the clients and to resolve this problem as soon as possible.
Solved! Go to Solution.
I apologize that you have run into this issue. Sending a test version of the email is a great way to save the email at that point in time. From the test email our Support Team can recreate the email to match almost exactly as it was during the test send.
What we recommend, if possible, is to create a new template to copy off of. It can also help if you are working in a copy of a previous email to add a new block to the email and delete the older blocks. We are still working to resolve this issue and if you would like I can put in a request for you to be notified when this issue is resolved.
I am very sorry to hear of your experience. I can't speak for your previous phone calls but I can help clarify a few things.
We do suggest creating a master template to copy and reuse in your account. This template would be the basics of your design so it will include your standard layout and branding but no content. Every time you need to create a new email you copy that master template so you are starting fresh with your layout. This option works for some users.
Another option if you would rather copy your last email (which is fine!) is to make sure you are replacing the content heavy blocks with fresh ones or using the clear styles button on the toolbar to make sure you are preventing the HTML code from building up in the background. This is what causes some strange text changes when you send your email out. At this time we're putting a big focus on this type of situation to determine the best ways for us to help you avoid it. I'll be sure to share any updates here or in the Community for you.