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Redirecting to my Thank You page with standard embedded Sign-Up form?

Visitor

Redirecting to my Thank You page with standard embedded Sign-Up form?

Hi all, I just setup my CC account, and am loving the platform. I created a standard Sign-Up form that I embedded into my website, however, when someone fills out the required info and clicks "Sign Up" they are simply redirected to the same page, but without all of the Signup Fields. This is confusing to the user as they may not really know what just happened - whether the form worked, or what. 

 

Is there a way to have the user be directed to a specific page once they click "Sign Up"? Ideally a page within my page that just says "Thank you for signing up, you should be receiving a confirmation email in your inbox".

 

Thanks in advance! 

 

The page / form in question - https://www.littlewingswine.com/pages/join-the-list

15 REPLIES
CTCT Employee

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Hello @JorgeB803,

 

After someone enters their information when using a Constant Contact sign up form, they would then click "Sign Up". They should get redirected to a screen that looks like the image below:

 

2017-01-31_10-02-56.png

They should then be able to "X" out of this page and go back to your website. I believe you may be using a 3rd party sign- up form that may not have the functionality you are looking for. Take a look at the Constant Contact sign up form located in your account and see if this might be better for the features you are looking for. Here is a step by step on how to embed it onto your website as well.

Hayley L
Community & Social Media Support

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Occasional Visitor

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Hayley that is now how it looks anymore.

 

just a box on the page the form was.Screen Shot 2017-08-26 at 5.10.03 PM.png



The link you posted "Constant Contact sign up form" does not show how to redirect to our own thank you page.

I am using the CC sign up form and there is no option or prompt to send them to a thank you page of our own.

 

Is this possible, and if so, how?  I do not see it.

 

This is all we are able to add: left side is the form appearance and data, the center is the form, top right is Publish.  I do not see where to send them to a thank you page of our own.Screen Shot 2017-08-26 at 5.06.37 PM.png

 

 

Moderator

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Hello @BrianJ543,

 

Thank you for coming to the Community for this. The link and information Hayley provided in her post were from a previous version of the sign-up form.

 

At this time there is not an option to redirect the user to another page after filling out the form. This is great feedback and I am happy to share it with our developers on your behalf. For more information on the new inline sign-up form please check out our Knowledge Base article.

Nick S.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Member

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Guys.

 

I too am looking for the redirect. In effect, My team is using goggle analytics to do some conversion metrics.

 

Are there any plans to have this capability in the future?

CTCT Employee

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Hi @JulieH2841

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

At this time, that feature isn't currently being built into the system. However, we are always tracking feedback of what our customers are wanting. I'm happy to submit your vote for this particular feature. In the meantime, please feel free to reach out. 

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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New Member

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Wow. I "third" this request to have a forwarding option to another page. Other companies offer this, so I will have to look at using them.

 

Please let us know when this is available, because I believe more and more people will be requesting this.

 

Brett

CTCT Employee

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Hello @BrettW276,

 

Thank you for reaching out to us. At this time this feature is currently unavailable. I will be submitting your feedback to the correct department for review as they are still collecting information about this feature. Please let us know if there is anything else that you would like to have passed along and we'd be more than happy to track it. Feel free to reach back out to us with any questions.

Tiago_R
Community & Social Media Support

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Regular Visitor

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

I need this as well! In the old days I could download the code for the form to embed into my web page. From there it was easy to change the submit URL to whatever I wanted. The main thing I need it for is that I have customers inside a retail store that wants a coupon for a particular item so I have them sign up for email notifications. We have found the Welcome email takes way to long to get back to our customer so they leave before getting it. Since it is only good that day, our customer is angry and we have done the opposite of what we intended. My preference is to give us back the ability to download code to embed. At least add it as a field when creating a Landing page (Sign up form) Please don't suggest I try the API solution. I am not a programmer.

CTCT Employee

Re: Redirecting to my Thank You page with standard embedded Sign-Up form?

Hello @EpicS9,

 

Thank you for coming into the community with your request!  While this isn't a feature we currently have, I'm adding your account to the list of users requesting the ability to redirect the thank-you page back to your own website.  If you have any other ideas of how to improve our sign-up forms, or other parts of our product, please let us know so we can pass that on to the developers as well!

 


Aaron H
Community & Social Media Support

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