Ability to un-enroll from MFA

[Donna_Munsen]

I couldn't even reply to this without jumping through your 'hoop'. I don't care your reasoning. I think we should have the option of opting out. I now have to figure out how this will work with our elderly people who don't have cell phones. Ridiculous! Did your insurance company demand you do this?

[Donna_Munsen]

Hello,

As part of our new and updated feedback statuses, we wanted to update this idea to Acknowledged. There is a lot of feedback within this one thread in particular, some of which was implemented, a few things planned to be improved, and a few that most likely won’t be planned for in the near future.

First, some additional background information and more information as to the “why” of this change. From some of the comments, it feels like that question hasn’t been answered sufficiently. What’s so important and secure about email newsletters anyway? This had to do with a rise in attempted account takeovers the last several years. That is, a bad actor has somehow gained access to some account credentials and attempts to get into your account to send a spam or phishing email to your customers - potentially looking like it is from you. To be clear, this wasn’t due to any sort of Constant Contact breach, but potentially re-using credentials for your account that were no longer secure. Spam is a lucrative industry, and your Constant Contact account can be a valuable target because given our sending reputation, bad actors gaining access to Constant Contact have a better chance of hitting the inbox and getting their malicious messages read. Especially if it comes targeted to your list, looking like it is from your organization. So adding additional security measures protects your business, your subscribers, and it protects our service to ensure only legitimate permission based mail is being sent out. In this sense, the addition of MFA has been a big success to stop these kinds of attempts.

Now to address some of the feedback. Admittedly, this was quite a big change in a small amount of time. Some organizations shared one set of account credentials for all users of the account, so the need to change behavior to add additional individual users was new and taxing. It's worth noting that if you add more users to your account they can have their own MFA device for authentication. The MFA process also needs some time to learn your device and what a “normal” login looks like for your organization. So, when it’s initially turned on you do get prompted more than you would under normal circumstances. If you still find yourself getting prompted for your MFA method on every login and you normally log in on the same device/network every time, that is not working as intended. Make sure you are not using an Incognito window every time, or please contact our support team to work out what the problem may be.

We have made changes to our MFA roll-out plan due in part to the feedback we received. We are working on the ability for self-recovery of MFA tokens, so if you lose your old device or need to update your MFA device you can do so without contacting our support team. All feedback received is actively reviewed and considered. We will continue to assess this feedback and make changes accordingly, which we will communicate to this thread.

[Frankie_P]

Hi @volcon

What exactly are you experiencing with the authentication method your selected? At this time being able to turn off the multi-factor authentication setting in an account is not an available feature. Does changing your authentication method through our phone support help fit your needs?

[Metronet]

'Industry standard' or no, there needs to be a way to unenroll in MFA--let users accept the risk of not using MFA. Will need to look at alternative platforms--been using CC for more than 15 years and have accepted changes, but this may push me to go elsewhere.

[CarissaC36]

Is there a way to change the phone number for the authentication process?

[Frankie_P]

Hi @CarissaC36

changing a user's MFA setup requires a call to our general support so they can go through the standard security protocols prior to making the switch.

[TrinityW8]

Why am I being forced to use multi-factor authorization? This should be my option!

[Cathi.Forbes]

We have multiple users in multiple locations accessing my account. Do I seriously have to send them all the code every time one of them logs in? You have to fix this!

[SegmintD]

The is the exactly what we have run into with building out our integration w/ CC V3 API.  We have two developers in different time zones, and I get a text message on my cell phone periodically when the other developer is trying to login to CC...I then have to text them the MFA code.   And sometimes, when I login, I trigger the MFA and get the text and have to enter the code myself..it's all very random. 

[CyndiGoff]

Ridiculous! We should have the option.  

[Frankie_P]

Hi @GregoryA91803

We apologize for any inconvenience this setting may cause. Constant Contact is committed to doing what is best for our customers, and account security is a major part of that. Multifactor authentication is considered an industry standard, used by many online services to keep their customers’ data secure. Given the amount of sensitive data stored within our customer’s accounts, particularly contacts’ info and billing, we’re now requiring this to keep your information as safe as possible.

With that said, at this time having the ability to opt-out is a feature request we are collecting feedback on. We have merged your post into a larger thread focused on this idea.

[KimberlyS105]

If I had known the MFA was required, I never would have signed up for CC. This is the WORST and is slowing down my process to communicate with my clients. I have 3 people in my department who send out correspondence and this is a PAIN!!!