Email Address Already Exists when Adding or Editing Contacts
Status:
Gathering Information
Submitted by
IvanR
on
‎10-18-2020
10:46 AM
I had two contacts that were same person but different email addresses I deleted one to combine them. Then your system would not let me change the email on the remaining contact to the correct email of the deleted contact, saying it still existed (even though I had deleted that record). A search proved it didn't exist.
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Hi all. In order for us to fully investigate the issue, please comment on the post with the following information
- If you search for the previously deleted contact, do they appear as a result?
- If they do appear, can you update the contact's email/information?
- Are you able to add these contacts through the workaround of importing the contact from a file or by typing/pasting the contact for import?
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