Having to call billing to zero out my contacts

[JayA020]

In the past when I deleted my contacts, the contact count went to 0.

Now, after deleting my contacts I have to call billing to have them 0 out my contact count.

This makes no sense to me. Why do I have to waste the time of your billing person and me to call and get the contact count deleted in your system when in the past I could do in in literally 20 seconds.

Most businesses strive to reduce the numbers of customer service calls not increase them.

This is really a significant step backward for Constant Contact.

[William_A]

Discussions surrounding our Billing policies do not fall under our Idea Guidelines so we will be closing this post for further commenting. If you require assistance with your account, please contact our Billing teams.