Product Ideas

It happens so often, you MUST do something about if for your customers to keep their sanity!  Too many times I have walked away from my computer, come back thinking my session is still alive.  After expending a considerable amount of work, I go to save it.  Then I get a message.  This time is was "cannot save your work", "Refresh screen".  After refreshing my screen I discover that I am not logged in and my work is gone.   THIS IS UNACCEPTABLE!!!  At least my bank, the only other online agency I know of that times me out on such a short leash, actually logs me out so that when I come back I know I'm logged out AND DO NOT WASTE MY PRECIOUS TIME!   I'm sorry for yelling, but you are the ONLY online resource I ever have used that does this, and, as you can tell, I'm really upset about it.  I pay way too much for this kind of abuse. ... View more

I find the layout options incredibly limiting. Is there a way to customise to my brand? ... View more

I've been seeing the same old photos for years. Perhaps you could ask your customers to submit photos. We'd all feel more a part of your team if we saw ourselves once in a while.  I've been a client for years. I'm tired of seeing that old farmer and his 'since 2011'?  ... View more

Not a new idea, I just wanted to tell you how excited I am that you've added the vertical divider bars option! And it even converts to horizontal bars on mobile!!! This is so great! You have the best email platform, thank you for continuing to upgrade and listening to feedback! ... View more

It seems that currently you can only select one prebuilt list segment when sending an email, but we would love to be able to select multiple segments. We can send to multiple lists, obviously -- curious why this isn't already an option? Thanks! ... View more

I expect to have control over the content in my library. When I uploaded a file to an email and sent it I discovered that I no longer had control over the file that constant contact was hosting for me. Deleting the file from my library did not remove the file from constant contacts servers and users were still able to see the file that I had deleted from the system. A support representative was able to break the link to the file for me, but this is something that should be able to be done on the users side. I expect to have control over the files I upload. ... View more

Nowhere does it tell me when my plan started and when it ends. I guess I'm just supposed to trust you and sign up but I'm saving money. But what if I have 11 months left on my plan? I'd have to and hopefully be able to find that information which I doubt. Tell me when my plan ends and how much I spent this time. Next tell me when the new plan would start for the $292 and show me how I would save money ... View more

Hello community,    I would like to be able to measure the level of engagement of my prospects and clients by the number of times that my emails were opened. This information will be available in my email reporting. I will be able to run a report and the report will tell me the people that have opened my email the most and the number of times that this particular email has been open.    Also, I would like to have the option if my email was forwarded to somebody else? All this is available on Watson Campaign Automation.    Thanks, Carlos  ... View more

I tried many times to import date and hour fields from a spreadsheet into an email message to convention presenters. Every time, the hour field was converted into the number 12/31/1899 for all 119 presenters. I tried chat about 6:45 PM Central Time on Monday, April 5. The agent was not able to help me, so after about 10 minutes said I should call the 866 number.  I've been on hold listening to this awful music for an hour and 10 minutes. I guess my urgent email will NOT go out tonight.  I was expecting to hold a half hour,  but this is ridiculous. I asked if there were people still on call to the chat agent and the answer was yes, but do you not have enough people on call that the lines "are still tied up with customer calls" after an hour and ten minute wait???   So disappointed in customer support this time. Madeleine Crouch 972-233-9107 ext 204 info@isbworldoffice.com ... View more

I am very disappointed to discover that the options for image "frames" no longer includes a simple white or black keyline. Could you please put that option back? Or have your created a different way of doing the keyline? ... View more

Here are some problems with your new design you need to fix:   1. On the Contacts page, I can't add a List column when I open Modify Columns. When I select List, nothing appears. Also the word "list" is not capitalized. And why is it near the bottom. Isn't it a required field? 2. On the Add Multiple Contacts page, the email field does not allow me to see the whole email address I type in. I can only see 20 characters. 60% of my email addresses, out of 7500, are more than 20 characters. In order to scan what I have typed, to make sure it is correct, I have to use arrow keys to move back and forth to see the whole address. This is a major problem.   3. On the Add Multiple Contacts page, the List field does not auto-complete. I have to type the whole name and spell it correctly each time. A major problem.   4. Also on the Add Multiple Contacts page why can't I rearrange the first three columns. I always put in first name, last name, email address.   ... View more

I wish it were easier to put out a really call business letter....CC is not user friendly. ... View more

SO my complaint doesn't get posted why?  ... View more

The new way to enter contacts is much less efficient for our company. We preferred the old setup where adding one contact was all in one page and you could lookup what list to add that contact to with a search bar. ... View more

It would be really great to be able to create an automated email from an email that is already created. Just adding that as an option when you pull it up. Right now you have to go into the automated email option and create a new one, even if you already have the one you want in the files. ... View more