Product Ideas

FranM5 · ‎12-10-2021

It appears as if the ability to use colored fonts either isn't working or no longer available. How can we get this feature back so t can be used.? HAPPY HOLIDAYS

HEDR · ‎12-09-2021

I had occasion to call in today for customer support. It is not often I am impressed with customer service these days for most any business but I need to let you know Mrs. Heidi Bailey, who assisted me on the phone today, was AMAZING! Fantastic customer service. She was very knowledgeable and helpful. Thank you and nice job Heidi!!

JayD806 · ‎12-09-2021

Get rid of RoboGirl - she is very annoying.

TomT32 · ‎12-09-2021

I HATE this new layout. I want the old layout back please. Where I can access my folders and file accordingly. This new layout is NOT user friendly.

RobH2587 · ‎12-09-2021

The system does not remember what folder I am in. In the old system it did. Now when I am in a folder working on emails, when I save the email and go back to campaigns, it brings me to the main campaign page. I then need to select the folder again. It's adding a step in the process. Why not remember what folder I am like the system used to do?

JayD806 · ‎12-09-2021

Bad UI for uploading external databases. Make it simple!!!

VickyJ1 · ‎12-09-2021

Very disappointed that you drastically changed the format for your Campaigns. The visual layout and functionality of the previous system was much more user-friendly. And the drag and drop option was a great feature as well. Change for the sake of change is not always a good move... Hiding the folders just makes it more confusing and harder to find things. --

AmandaE149 · ‎12-08-2021

Can you please make it so we can add one additional email when scheduling rather than an entire new list or having to go add the person to the list?

TheSchoolofRoyalYoga · ‎12-08-2021

I can't tell you how many times I have left the Constant Contact window to go do something else and then came back after I had been timed out. But the screen looks exactly the same as when I left, so I think I made it in time and I procede to keep working. Only certain things prompt the Uh_oh pop up, so sometimes I go on and on with editing my email and making changes only to find out eventually that none of it took and I have to re-log in and re-do all those changes. Could there be a pop up that comes on as soon as you are timed out so I don't have to go through this? Thanks so much!

General_AIre · ‎12-08-2021

I would like to be able to see an entire year of activity for my year-end summary and performance report. I would also like to be able to see this in report form for export.

Angela743 · ‎12-07-2021

I had the distinct pleasure of working with SAYGE, your customer service professional this evening. They helped me with adding landing pages and other details. They are incredibly knowledgeable, kind and patient, spending 2 1/2 hours making sure my issues were resolved successfully. Incredible. Never had that level of service anywhere!

SheldonB64 · ‎12-07-2021

You make it incredibly easy to put together an e-mail Ad. So far I'm quite impressed. Also, very high quality. Your web site is well laid out and everything works smoothly. That's unusual these days.

RuppSafety · ‎12-07-2021

Folders on redesigned campaign layout. Not happy with random updates. I am not happy about Constant Contact doing random updates and not letting the customer know. We do not get any e-mails letting us know about any updates and once we log in the next day everything is different. I also think there should be an option if we want to update or not just like our cell phones on the app store. I prefer my folders being on the left hand side where they were because it is easier for me to go back and forth, as you can see I have a ton of folders because we represent 10 product lines. In the future I would like to see customers being able to update if they want to and also getting an e-mail beforehand so we are not blind sided. This is the second time now that I have logged into CC and something has changed without me knowing before hand. *If there is a way to go back where my folders can be on the left hand side please change it.* Please take this in consideration. Thanks, Ryann Rupp - Rupp Safety Associates, Inc.

LizaE4 · ‎12-06-2021

Sayge was extremely helpful. I love this software and can. use it b c of them.

KatieK95 · ‎12-06-2021

Is there a report that we can tell where people who started the survey are dropping out?

OpticiansAllianceofNY · ‎12-05-2021

How do you eliminate anonymous responses to questions on a survey

MW2021 · ‎12-04-2021

Has there been any discussion of social sharing with Nextdoor, as can be done with Facebook?

JamesG1975 · ‎12-03-2021

Your processes are so buggy or tricky, they are time intensive. I should have been able to simply send my 3 column xls and be done. Instead I have have to contact support, try it several different ways. Nearly every time I edit my web site, or start an email campaign, or here, upload simple contact list files, it does not work. I spend hours fiddling with it, call support, often they can't fix, come up with a work around. I am sorry, your platform is to buggy or tricky and time intensive. You had best credit me some of my months back for my trouble, I will just have to look for something that works. Colleagues and friends tell me works.

PeterH1208 · ‎12-02-2021

I use folders to organize my emails. When copying an email, they are placed into a folder called Unfiled. Please give an option to choose what folder to copy to. When creating new emails, give an option to choose what folder to save the new email in default could be unfiled or current folder name(show it) -Pete

robertf82 · ‎12-01-2021

Not so good this year on the choices for Christmas

Product Ideas

colored fonts

Customer support was fantastic today

Phone Interactions

New Layout

Saving Folder View in New Campaigns Experience

DB

Drag and drop campaigns into folders

Additional Emails

Please place a pop up on screen when you get timed out

Import Export Activity

Superior Customer Service

Design

Confusion on Folders Location in New List View

Sayge

Ability to view contacts who started a survey but didn't finish

Survey

Add Nextdoor as a social option for sharing

Uploading contacts in xls

Set a default folder when creating/copying campaigns

Christmas selection

Getting Started with Ideas

What's New?