Product Ideas

JoseG59 · ‎05-21-2024

I made the move from to Constant Contact and one feature that I really need and it is missing is the ability to set up email automations and set specific days of the week at which the emails should be sent out. For example, in my business I have one educational campaign that consists of two emails per week that go out on Tuesdays and Thursdays, it is a series of 28-30 emails total. Ideally, I will be able to register new contacts manually, or coming from FB ads, and regardless of when those contacts get on my database I want them to get on that automation and receive those emails only on Tuesdays and Thursdays. Starting from email 1 on the automation. This is important to me because I am trying to schedule certain topics for specific days of the week. Without this feature there won't be any organization and contacts may receive more than one email on any given day, and none when they are supposed to, etc. Would it be possible to add this feature?

SherIsr1 · ‎05-20-2024

Today, I noticed that the email campaign builder UI has changed. The usual place to add a link to a button was removed from the menu on top of the text. It is now only available on the sidebar. Please bring back the usual placement of this feature under the three dots in the rich text options, or beside it. I believe that of all of the options for a button, adding a link is the most important to be easily accessible.

massheadstart · ‎05-20-2024

It would be great to see and understand traffic that are going to my event landing page, are we getting only views and no clicks, if I have low reg numbers are they even getting to registration or is my landing page not engaging enough, etc. As a paid product, there is very little additional insight you offer for events that will help users in their respective space. As a non-profit, we are driven by data to ensure we are spending appropriately and the lack of information on the successes and the flops is very disheartening.

YsMen · ‎05-19-2024

Please add the ability to use anchors from links in the body of the email to another section of the same email. Thanks

ATDPugetSound · ‎05-18-2024

I wish there was a way to add a user or two at a per month rate vs having to upgrade to a plan that is double the price for only 2 additional users.

HarryH343 · ‎05-17-2024

Address field: Uttarakhand India - you abbreviate as UT. Should be UK

Jessica.Williams · ‎05-16-2024

I've been a long time user of Constant Contact and the events system. Prior to the upgrade/update, it was great. Worked exactly how I needed it to. The new version is missing what I think are key functions for a successful event. I'm not totally convinced that this will work for us long term now. 1. Sending email when someone registers - the new system doesn't email me when someone registers for my event. The only way I know someone has registered is because a PayPal email is triggered as payment is required. I have to login and basically print out the information and save it somewhere. Past legacy events would email me specifically with all the information the registrant submitted - "xxx person has registered for your event!". This seems like a function that everyone would want or need. 2. Fee options - We use different fee levels depending on how many people register for our events. Ex. the first person = $500, any additional from same company = $400. There is no way to make one a requirement and others optional. I labeled the ticket as "this fee is required", but it isn't actually - I just have to hope for the best. The legacy events required that the first person is always certain a amount, the new system lists all ticket options as available to anyone. A quote I got back from CC with a past question was "It's as close to legacy as what we offer and is how our new system is intended to work. I know this doesn't solve for the problem that someone could try to purchase only the "additional registrants" ticket". 3. Promo code location - the location of where the promo code submission is at is hard to find and easily overlooked because it's not in an intuitive spot in my opinion. Multiple people registering for our events have missed it. I believe it would be better if it was listed under the Order Summary or underneath the ticket options. I think the new event system is good - I don't mind change. I just think there are some important system functions that hinder me from giving this the stamp of approval.

BrendaT5 · ‎05-16-2024

The CC search bar is the most inconsistent and ineffective search bar I've encountered... not only is it hit or miss whether it works on any given day, but even on days it does "work", you can literally copy and paste a campaign name verbatim and it won't show up in the search results, even though you were just looking at/editing it not 30 seconds ago. The same can happen when searching with a partial name. The search itself should also include the Deleted folder by default as those organizations with multiple users on the same account can sometimes delete campaigns by accident. We've chatted with Support several times on this over the last couple of years, but the functionality hasn't improved. Very frustrating for organizations that generate dozens of campaigns each day!

BrendaT5 · ‎05-16-2024

When an email is already selected in the "From" and "Reply To" dropdowns, the list should open up/auto-scroll (not sure of right terminology) to the already selected email address rather than automatically starting at the top of the dropdown list. See example below where dropdown starts at beginning of list rather than pre-selected email address.

MichaelT3746 · ‎05-16-2024

We would like users to only see campaigns they have created. It get's confusing when multiple people create different campaigns.

MichaelT3746 · ‎05-16-2024

We would like the ability to build a multi-channel campaign ourselves where we can schedule emails and texts without AI doing it for us. There are certain events, like meetings, it would be helpful to send an email and a text so everyone receives the information. If these could be organized in one place and done on one page it would be much more effective for us.

JimS373 · ‎05-15-2024

If there isn't a way, I'd love one to quickly show all links within an email. Sometimes, I use one as a base and make changes - but forget to change a link or don't realize I set one to, for example, a photograph.

Fuji19 · ‎05-13-2024

It would be crucial to please have an option to have an upload "Suppression List" for our emails please! To exclude certain individuals from multiple lists. It makes it so much easier if we had this option rather than tagging/filtering out individuals who already engaged with previous emails that I would like to resend again. Or manually removing them from a list or even having to create a new list to suppress/exclude those engaged individuals.

erosenberg98 · ‎05-13-2024

Hello, I was trying to create a Save the Date and I wanted to add my own border design. I had found a free border using clip art, but Constant Contact doesn't allow that. Is this something that can be added in the future? Thank you,

PEIKids · ‎05-11-2024

My nonprofit's donor CRM software, Donor Dock, can automatically link any emails sent to donors to their record in Donor Dock from third-party email platforms. It simply requires me to enter the Donor Dock email address in the cc or bcc field of the email; unfortunately, this is not an option in Constant Contact. Would you please add the bcc option or consider some other integration with Donor Dock. Thank you.

VictorL17 · ‎05-09-2024

I think this would be a very, very valuable and simple addition to add: add a personalized note before sending a quick-send single email from a template as a "one-off"

dougc086 · ‎05-09-2024

We are having a problem. When someone signs up a person (i.e. Sally) to our newsletter - they get to be added on their list. (i.e. Bob gets Sally to sign up so they go on Bob's list.) But the problem is if Sally then buys something in our store two months later - we add all new customers to our "general update" newsletter list. So now Sally is getting a duplicate email from us each month. The general one and Bob's! (They are almost identical newsletters). This is a problem! And we have no way of knowing that the new store customers were already on our database **unless we check each new customer individually.** That is way too much time to spend. We used to be with Vertical Response and they had a box to check "Do not overwrite old data if already on database". Can that be done with Constant Contact? if not - the developers need to make that an option. Thank you, Douglas

AlexC · ‎05-09-2024

I'm really not sure if this is applicable because I can't see behind the curtain and how CC operates. I just wanted to inject the idea of allowing people to simply edit and change the type of trigger within the email during the editing/path building process. For example, before I understood how to select the option to add/remove contacts to a list to have them receive emails, I created a welcome email but completely built out the path following a proven email campaign workflow template, with time delays and conditional splits and content for all the emails. In this scenario it would have been really great to be able to make a copy of that path and simply change the initial trigger option instead of having to build out an entirely new path because it would potentially save me hours of time. I tried to make a copy of a path though and when I clicked the button to do that the screen did not indicate in any way that it was responding so I kept clicking and now have nearly a dozen welcome campaign that I can't use or get rid of. That is a separate issue from what I'm discussing here but they are also kind of tied together because I learned it is possible to easily create a huge mess when copying campaigns just because the initial trigger action wasn't able to pivot from a welcome path trigger. Going on day three of having to rework the previous two weeks of setup and content generation and it would have been preferable to avoid the situation altogether. 😕 For context, I am a brand new premium user with no background in marketing.

TJW9 · ‎05-07-2024

Hello. Please make it possible to choose default fonts, logos, colours, button shapes, etc. that are separate from having to simply "copy a previous template". The reason is that even when dragging in a new text box, or if you delete all the text in a box to start over, the font goes back to Constant Contact's default, which is usually a font and colour we'd never use. Thanks!

DorisK21 · ‎05-07-2024

I want to make a list of events, and only have the first line of each event indented about 5 spaces. Asend those idents should stay if I cIose out and reopen the email. should be easy to do this.It isn't.

Product Ideas

Automation Path Builder - Delivery time customization settings, select specific days of the week

Adding Links for Buttons

[Events 2.0] See analytics for landing page

Anchors

Lite, Standard plans - Add Additional Users

Change Abbreviation in Footer for Uttarakhand - should be 'UK,' not 'UT'

[Events 2.0] Ability to make only one ticket type required

Improvements to Campaign Search Bar

Email: Enable auto-scrolling in 'From' and 'Reply To' dropdowns to display selected email address

Ability to hide email messages/folders for individual account users

Add SMS Creation and Scheduler To Email Scheduling Page

Request for a functionality that allows users to view and verify links in an email when it's copied

Suppression lists - Ability to import contacts on a temporary hold and mass release later

Email - Ability to add custom borders, more Design border styles

Donor Dock integration

Ability to add personalized note for a Quicksend before sending

Can you make a way for new contacts upload lists to not overwrite previous data

Automation Path Builder - Ability to Change Trigger Type in Existing Path

Please Allow Default Fonts/Colours/Logos etc.

first line indent

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