14 pt text displaying as 16 pt in mobile preview

AmbulatoryManagement
Brand Visionary
0 Votes
Hi! I have been noticing when previewing emails that, while I have my body text set at a 14 pt size, the Mobile tab of the preview function always displays that same text as 16 pt. It shows up as 14 pt in the editing interface, in the desktop preview, and in my desktop email -- it's just the Mobile view that seems wrong. Unfortunately, I do not have information about whether the text actually does appear the wrong, larger size when the email is sent and read on a mobile device (perhaps it would vary by device and/or email client). I just know the preview area is definitely off. Also, if I set text as any size other than 14 pt, that does display correctly in the Mobile view. If it's 13 pt, it appears as 13 pt. If it's 16, it appears as 16. So this is *specifically* just an issue with 14 pt text always appearing 2 pts bigger. This is the case for multiple fonts; I have checked with several. Some of the text having this issue was typed into the interface directly by me, and some was copied and pasted from elsewhere (but I used the "Paste as plain text" function, so there should not have been any conflicting style info attached). Does anyone know if this 14 pt/16 pt issue does actually affect emails viewed on certain mobile devices/using certain email clients, or is it just a bug with the preview part of the CC interface? Is there any way I can resolve it myself?
6 REPLIES 6
AmbulatoryManagement
Brand Visionary
0 Votes

(Sorry this post appeared as one long block of text; I tried adding paragraph breaks in the posting interface, but they were deleted.)

William_A
Administrator
0 Votes

Hello @AmbulatoryManagement ,

 

A few potential workarounds for this:

  • Change your email's default font size in the Design tab to be the 14pt that you're wanting for the majority of your text.
  • Change the font size in the affected text block to match whatever you currently have set for your email's Design tab default.
  • If you're copying the text from another source, delete the affected text block(s), and replace it with a fresh, new one. Run the copied text through a plain-text program (e.g. Notepad), then copy it from that plain-text into the new text blocks, to see if that alleviates the resizing issue.

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William A
Community & Social Media Support
AmbulatoryManagement
Brand Visionary
0 Votes

I have already tried all of these methods. The default font size is set at 14 pt for body text, feature text, and article text; I always manually update the font size as well; and in addition to always using the "Paste as plain text" feature, I spent some time while I was troubleshooting this also trying to use Notepad in that way to see if "Paste as plain text" was somehow not functioning as it should.

William_A
Administrator
0 Votes

Does the resizing also occur when actually test sending the email, and viewing it in an email app? If so, is it occurring in every email app you have access to?


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William A
Community & Social Media Support
AmbulatoryManagement
Brand Visionary
0 Votes

There is no incorrect sizing of the text on my desktop computer anywhere other than in the Mobile preview area - test email, email editing interface on constantcontact.com, actual email (in multiple applications), etc. all are normal. I do not have a mobile device that I can use to view real HTML-formatted email, so I don't have info about how the emails truly display on mobile devices with that capability.

William_A
Administrator

Interesting, thank you very much for all the troubleshooting info you gathered. I'll get this submitted to our devs for further investigation. 


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William A
Community & Social Media Support
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