Brandkit Error Message - Failed to upload selected assets. Please try again.

[ColleenM02]

I am trying to upload the information from our website within Brandkit. I get the information loaded and can see the logo, colors, images, etc. but when I press continue I get this error message:

Failed to upload selected assets. Please try again.

HELP! I cannot do anything until I get my branding uploaded, support is not able to help (or they say it will take at least 4 days).

[William_A · Accepted solution]

Hello @ColleenM02 ,

You can definitely still use our product, even if the particular hexcodes for the colors, or something else when we try to pull the site's elements, is causing the error. You'd just go about building your campaign (email, landing page, etc.), selecting the colors manually, and saving.

If you'd like a quick-reference to various guides for getting started, I'd recommend checking out this thread in our Community. If you're specifically wanting more guidance on getting started with emails, you can reference this thread. 

[ColleenM02]

Thank you for your quick response!

I am trying to avoid doing it manually. I want to ensure the colors are the same and trying to find that out is painful at best. Also trying to figure out where the images are from the website is time consuming. That said - yes, it can be done, not sure it would be faster than waiting for support to fix the issue. And would like to know what the issue is and how to resolve verses using a work around. I have used constant contact before, created emails, etc. from a different account that had the branding uploaded already. I recently purchased my own account and trying to get things set up. I was hoping to have some of the content that I created in the other account moved over so working on that too. 

[William_A]

It's being looked into. Beyond that, the Community support team wouldn't have any more insight than the general support team already working on your case. You'll receive updates via email, if and when they're available.

[ColleenM02]

Thanks - didn't know if anyone had run into this before and thought this was a public chat and someone else could comment on their experience.