Try unsuspending them first, and if after suspending, they still bounce with your next email, then I would delete them. Here's how to unsuspend: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/35849-Unsus...
Here's more info about suspended bounces: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6185-the-su...
Tracey Lee Davis ZingPop Social Media Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. |  |
|---|
A very high bounce rate can mean a number of things:
- The list has a lot of invalid or incorrect email addresses or they are old.
- If you're using purchased or scraped email lists, they might contain a lot of invalid or inactive addresses.
- The subject line might be triggering a filter. You can use Constant Contact’s subject line checker that appears below the Subject line field or use a free subject line tester such as https://www.omnisend.com/subject-line-tester/
Constant Contact has a great feature that identifies emails that are “Recommended for Removal.” These are suspended, non-existent and undeliverable bounce types that should be removed because they are unlikely to become active emails again. We usually see only a small number of emails that are identified as such and we use this to clean our client’s list. Here is a video that explains the feature – it is very helpful. https://youtu.be/E3Vsn7UAfF8?feature=shared
If we see an unusually high bounce rate for our clients, we often look further into the reasons why and work with Constant Contact’s deliverability team. Our clients do not generally have extremely high bounce rates. If you are experiencing an unusually high number of bounces that you haven’t experienced before, there may be an underlying reason that needs to be examined. If we can be of any help to clean up your email list, please reach out.
David Fischer Solutions For Growth Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. | |
|---|
Try unsuspending them first, and if after suspending, they still bounce with your next email, then I would delete them. Here's how to unsuspend: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/35849-Unsus...
Here's more info about suspended bounces: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6185-the-su...
Tracey Lee Davis ZingPop Social Media Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. | |
|---|
A very high bounce rate can mean a number of things:
- The list has a lot of invalid or incorrect email addresses or they are old.
- If you're using purchased or scraped email lists, they might contain a lot of invalid or inactive addresses.
- The subject line might be triggering a filter. You can use Constant Contact’s subject line checker that appears below the Subject line field or use a free subject line tester such as https://www.omnisend.com/subject-line-tester/
Constant Contact has a great feature that identifies emails that are “Recommended for Removal.” These are suspended, non-existent and undeliverable bounce types that should be removed because they are unlikely to become active emails again. We usually see only a small number of emails that are identified as such and we use this to clean our client’s list. Here is a video that explains the feature – it is very helpful. https://youtu.be/E3Vsn7UAfF8?feature=shared
If we see an unusually high bounce rate for our clients, we often look further into the reasons why and work with Constant Contact’s deliverability team. Our clients do not generally have extremely high bounce rates. If you are experiencing an unusually high number of bounces that you haven’t experienced before, there may be an underlying reason that needs to be examined. If we can be of any help to clean up your email list, please reach out.
David Fischer Solutions For Growth Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. | |
|---|
-
Featured Article
Use Sections to Build Email Campaigns Faster and Improve Engagement Rates
Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.
See Article -
Featured Thread
Casual Conversations: What's your go-to playlist?
If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!
View thread -
Featured Thread
Ready, Set, Send Reflections
The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.
Join challenge
Just Getting Started?
We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.
Start Here