I am noticing a really high bounce rate on my emails. Should I delete the suspended email addresses? I assume they are no longer in use.
If I keep them on the email lists what does that do?
Thank you
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Try unsuspending them first, and if after suspending, they still bounce with your next email, then I would delete them. Here's how to unsuspend: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/35849-Unsus...
Here's more info about suspended bounces: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6185-the-su...
Tracey Lee Davis ZingPop Social Media Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. |
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A very high bounce rate can mean a number of things:
Constant Contact has a great feature that identifies emails that are “Recommended for Removal.” These are suspended, non-existent and undeliverable bounce types that should be removed because they are unlikely to become active emails again. We usually see only a small number of emails that are identified as such and we use this to clean our client’s list. Here is a video that explains the feature – it is very helpful. https://youtu.be/E3Vsn7UAfF8?feature=shared
If we see an unusually high bounce rate for our clients, we often look further into the reasons why and work with Constant Contact’s deliverability team. Our clients do not generally have extremely high bounce rates. If you are experiencing an unusually high number of bounces that you haven’t experienced before, there may be an underlying reason that needs to be examined. If we can be of any help to clean up your email list, please reach out.
David Fischer Solutions For Growth Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. |
---|
Try unsuspending them first, and if after suspending, they still bounce with your next email, then I would delete them. Here's how to unsuspend: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/35849-Unsus...
Here's more info about suspended bounces: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6185-the-su...
Tracey Lee Davis ZingPop Social Media Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. |
---|
A very high bounce rate can mean a number of things:
Constant Contact has a great feature that identifies emails that are “Recommended for Removal.” These are suspended, non-existent and undeliverable bounce types that should be removed because they are unlikely to become active emails again. We usually see only a small number of emails that are identified as such and we use this to clean our client’s list. Here is a video that explains the feature – it is very helpful. https://youtu.be/E3Vsn7UAfF8?feature=shared
If we see an unusually high bounce rate for our clients, we often look further into the reasons why and work with Constant Contact’s deliverability team. Our clients do not generally have extremely high bounce rates. If you are experiencing an unusually high number of bounces that you haven’t experienced before, there may be an underlying reason that needs to be examined. If we can be of any help to clean up your email list, please reach out.
David Fischer Solutions For Growth Help others find this post by giving it kudos. Note: I am not a Constant Contact employee. |
---|
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