Support FAQ Directory

[William_A]

Hello everyone,

We now have a dedicated page for our Frequently Asked Questions, under the Resources > Support Forum tab. However, we also want to make sure we highlight these in our main support hub as well. Make sure to check out the following FAQs, to see if they can quickly answer your questions and save time on creating a post, and reduce back-and-forth responses to collect troubleshooting info.

Billing

Billing FAQ

Connectivity

Connectivity Troubleshooting for Constant Contact

Contacts

Decrease Potential Unsubscribed Contacts With The Update Profile Link

Options for Bulk Editing of Contacts

Delivery

Understanding Undeliverable and Blocked Bounces

What Are Suspended Bounces?

Email Authentication FAQ & February 2024 Google and Yahoo Changes

Emails / Email Creation

Calendar Link Options in Constant Contact

Email Editor Migration FAQ (Third Gen > Cross-Platform)

How Can I Edit an Email After It Has Sent?

Ideas for Diversifying Your Content

Events

Events 2.0 and Legacy Event Retirement FAQ

Library

Options for Resizing Images

My Account

Account Review, List Review, and Compliance FAQ

Can I Support Multiple Businesses on a Single Constant Contact Account?

Multi-Factor Authentication (MFA) FAQ

SMS

4 Things You Should Keep in Mind When Setting Up SMS Marketing

Examples of SMS Marketing Messages

SMS Video Tutorials

Social Media

How to Generate a Link so Your Audience can Share Right to Their Facebook Page

You’re of course welcome to post in Questions & Discussions if you’re not sure that these FAQs address your question, but we want to make sure you’re getting the answers you need as efficiently as possible. Remember to read through the Welcome to Questions & Discussions post, if you haven't already!

Remember, you’ve got this, you’ve got us!