Master email marketing fundamentals. Join the Ready, Set, Send Challenge Week 2!

Transferring Account Ownership

SOLVED
Go to solution
FirstNameL162649
Rookie
0 Votes

I'm trying to transfer the account manager to the account owner. However, we no longer have access to the original account owner's email, as she is no longer working for us, so I can't change the email without getting the infamous "We've sent you an authentication code to your email." 

 

Is there any way around this? I'm trying to avoid having to create an entirely new Constant Contact page. 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @FirstNameL162649 ,

 

If you're unable to access the original owner's email inbox, then you'd need to call our general support. They can confirm security permissions live with you to satisfy either an administrative MFA reset, or submit a full account ownership transfer case if necessary.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @FirstNameL162649 ,

 

If you're unable to access the original owner's email inbox, then you'd need to call our general support. They can confirm security permissions live with you to satisfy either an administrative MFA reset, or submit a full account ownership transfer case if necessary.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 2 - Designing the Perfect Email

    Learn how to create emails to effectively engage with your audience and drive the results you want.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST