About William_A

Hello @KevinL8689 ,   If people are replying to your emails sent through us, then they should be defaulting to your listed reply-to address. We wouldn't have any further control over that since the replies originate outside our system and go directly to the reply-to, nor would we be impeding that functionality.   A few support questions: Have you checked to see if your email program or network is spam filtering replies? Do you have any calls-to-action in your email so people are aware they should be replying to you? Are you utilizing a mailto: link within the email, attached to either a text, image, or button? ... View more

Hello @DebraP51 ,   It looks like you posted in our Products Idea board. For general support inquiries, please post in our Questions & Discussions board. I'll be moving your post to that board.   Regarding your question about a "business email," if you don't already have one setup, this would come down to whomever you have your domain setup through, assuming you have your own website, or are paying for a domain. This will entirely depend on whichever entity hosts your DNS records. There are resources online for determining who hosts your DNS records, such as this site.    If you do have a business email already setup (e.g. @YourBusinessName.com), then you'd go through the self-authenitcation process, and get the applicable address(es) verified on your account.   I'd honestly recommend checking our Community's Email Authentication FAQ for more details on this, as these need to be setup on a case-by-case basis outside of our system. ... View more

Hello @SamK094 ,   This is not a service we offer. You could potentially handle it between an online store, and manually tagging / list assigning contacts based on their payment status. Beyond that we don't manage paid subscription functionalities for our customers, like paid newsletters.  ... View more

Hello,   It look like you posted this in our Product Ideas area when it's a general support question. I'll be moving the post to our Questions & Discussions area.   We do not have a booking tool for setting up appointments, booking stay dates, etc. This would need to be setup in an external system. ... View more

Hello @TomM37 ,   Most likely. Each email program/app has their own little way of handling dark mode, and it can unfortunately be kind of a guessing game. The only way to really avoid this is to use as neutral and contrasted of coloring as possible (e.g. white letters with black background) between the text and backgrounds. Grays tend to be left alone, which can ironically lead to issues if the background gets converted to a dark color like black. ... View more

Hello @ChristnaS ,   Here are some general best practices for deliverability. Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication since you're sending using an address with your own, unique domain. With all the delivery gatekeeping and anti-spam/malware safeguards in place, it's necessary for businesses using an ESP to have this in place.   If you'd like to learn more about safelisting, and what it entails: Safelisting domains in a security system Safelisting email addresses in an email client or security system   If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.   See also: Email Authentication FAQ ... View more

Hello @AmenityAthletics ,   You can place contacts on a temporary hold by editing their permission status on an individual basis. However, you'd need to remember to then take these contacts off their temp hold status.   Another option would be to tag contacts that make purchases, that way you can narrow-by-tag and exclude them when you send to your main list.  ... View more

Hello @user564968 ,   Your best bet would be to setup a segmentation that includes the main list, but not including the "subset." You can then send directly to that exclusion segment. ... View more

Hello @EdJ92 ,   Not really. You could potentially setup a dynamic block that only shows to contacts that fit a specified contact field (not segment). In all honesty, it'd be a lot easier to just send two separate emails to each individual segment. If there's overlap among contacts between the two segments, then you'd need to make adjustments to exclude them from each other, or handle them as lists. ... View more