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Re: Activity report? - Status changed to: Closed -...

by Administrator in Product Ideas
‎10-10-2019 09:15 AM
‎10-10-2019 09:15 AM
Reply from @TerriMc    We figured out the bottom footer! Thanks! Andrea Great! I see you also followed up with some additional questions about your reporting so we'll follow up there to keep this conversation on topic. I'll close this idea since you are able to edit the footer.  ... View more

Re: Activity report? - Status changed to: Open Que...

by Administrator in Product Ideas
‎10-09-2019 03:48 PM
‎10-09-2019 03:48 PM
Hi @TerriMc. Where in your account were you not seeing the ability to edit your footer?   ... View more

Re: Calendar Holidays - Status changed to: Voting ...

by Administrator in Product Ideas
‎10-09-2019 03:26 PM
‎10-09-2019 03:26 PM
Hi @BeitHallel. That's a great idea! I'll open this up for voting so other users can vote on it.  ... View more

Re: Segmenting - Status changed to: New

by Administrator in Product Ideas
‎10-09-2019 03:19 PM
‎10-09-2019 03:19 PM
Hello @Albany. Thank you so much for the feedback about our Segment feature. How far back were you looking to pull data from when adding a criteria section under Contact Activity? What criteria were you using?   Also, for segmenting "a list based on belonging to another list", could you explain this more? Were you looking for an AND option so you could filter contacts who belong to two lists or maybe filter those who belong to one list but not another? Any examples you could provide here would be very helpful so I can send it over to the correct team. ... View more

Re: how to segment users based on device - Status ...

by Administrator in Product Ideas
‎10-09-2019 08:46 AM
‎10-09-2019 08:46 AM
Hi @user7149. While this option isn't currently available in our Segments feature, I'll track this feedback for you.  ... View more

Re: Great Job!!! - Status changed to: Closed - No ...

by Administrator in Product Ideas
‎10-09-2019 08:14 AM
‎10-09-2019 08:14 AM
Thank you so much for the kind feedback @AlanD833!  ... View more

Re: Business Categories - Status changed to: Open ...

by Administrator in Product Ideas
‎10-08-2019 03:52 PM
‎10-08-2019 03:52 PM
Hi @CatP1. Thank you for your feedback! Is this industry something you'd expect to see under My Account > Business Profile or maybe as a keyword when choosing a template?  ... View more

Re: Hitting the back button logs you out - Status ...

by Administrator in Product Ideas
‎10-08-2019 03:46 PM
‎10-08-2019 03:46 PM
Hi @SarahAlbracht. I wasn't able to replicate this experience in my own account. Do you know what other pages/areas in your account you saw this happening in, such as Contacts or Reporting? Did you have multiple account tabs open in your browser? ... View more

Re: Subscriber Profile - Status changed to: Voting...

by Administrator in Product Ideas
‎10-07-2019 04:31 PM
‎10-07-2019 04:31 PM
Hi @EdwardS28320. This is a great idea! I can see how it would be useful to have a dropdown field on the update profile form. I'll open this up for voting. ... View more

Re: Mobile Optimization - Status changed to: Open ...

by Administrator in Product Ideas
‎10-07-2019 04:01 PM
‎10-07-2019 04:01 PM
Hi @EmilyD950. What parts of the site were you not seeing as optimized for mobile? While we strive to have our customers work on the device of their choosing, for the best experience, we recommend working on a desktop or laptop or downloading our mobile app.  ... View more

Re: Email reports - Status changed to: Voting Open

by Administrator in Product Ideas
‎10-07-2019 03:50 PM
‎10-07-2019 03:50 PM
Thank you so much @GaryF31. This is very helpful! I'll open your idea up for voting. ... View more

Re: Develop your app better - Status changed to: O...

by Administrator in Product Ideas
‎10-07-2019 03:48 PM
‎10-07-2019 03:48 PM
Hi @CarieS. I'm so sorry if you've been having trouble scheduling your emails! You can schedule drafts created either on the desktop or on the app, however you cannot make edits to emails created using our editor on the desktop. Were you trying to make edits to a draft before sending? Where was the draft created (desktop or app)? What glitch were you experiencing?  ... View more

Re: Insecure/ uncomfortable Billing and payment - ...

by Administrator in Product Ideas
‎10-07-2019 03:23 PM
‎10-07-2019 03:23 PM
Hi @user62374. We're sorry you feel this way. We bill you monthly as we are a recurring service and this is part of the Terms and Conditions that you agreed to upon signing up with us. If you are concerned about the security of your credit card information, you can review our Knowledge Base article.  ... View more

Re: Why was I billed when it was a free trial? - S...

by Administrator in Product Ideas
‎10-07-2019 03:05 PM
‎10-07-2019 03:05 PM
Hello @user869386 . I apologize for the delay in our reply. We are unable to assist you with your billing request here in the Community. Please call our Billing team and they will be able to review this charge.  ... View more

Re: Email reports - Status changed to: Open Questi...

by Administrator in Product Ideas
‎10-07-2019 12:58 PM
‎10-07-2019 12:58 PM
Hi @GaryF31. That's a great idea! What type of information would you like to see in this monthly or quarterly reporting? Would it be similar to what you see on the Reporting page with the graph depicting the open and click rate trends? ... View more
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